Information Officer – EK

Information Officer – Streetscene & City Services

Location: Newport
Salary: Grade 4
Service Area: Streetscene & City Services
Team: Collections, Recycling & Landfill / Street Cleansing
Reports to: Streetscene Team Manager

Are you an experienced administrator with a background in waste management, recycling, street cleansing, environmental services or local government operations ?

We are looking for an organised and proactive Information Officer to join our Streetscene & City Services team and provide essential administrative, operational and performance support across our waste management and street cleansing services.

This is a varied role where you will work closely with managers, supervisors and operational teams to help ensure services are delivered efficiently, effectively and to a high standard.

About the role

As an Information Officer, you will support the day-to-day management of our operational services, acting as an important link between frontline teams, managers, customers and other Council services.

Your responsibilities will include:

• Supporting the allocation and coordination of operational staff and workloads .
• Recording and checking agency workforce claims.
• Receiving, assessing and allocating service requests, enquiries and complaints .
• Acting as a central point of contact for queries and requests, ensuring they are appropriately assigned and followed through.
• Gathering, analysing and reporting service and performance data .
• Maintaining accurate records relating to expenditure, income and running costs.
• Supporting procurement, purchasing, stock control and equipment management .
• Assisting with contract administration, quotations, tenders and supplier arrangements.
• Managing and responding to Freedom of Information requests .
• Maintaining PPE and equipment records.
• Supporting payment, ordering and charging processes.
• Identifying opportunities to improve working practices, efficiency and service delivery.
• Working collaboratively with operational teams and colleagues across the Council.
• Ensuring relevant health and safety, policies, procedures and statutory requirements are followed.

About you

We are particularly interested in candidates who have experience in:

• Waste management, recycling, street cleansing, Streetscene or environmental services .
• Local government or another operational public service environment.
• Coordinating or supporting operational teams.
• Administration, data management and performance reporting.
• Customer enquiries, complaints and service requests.
• Financial administration, purchasing or expenditure monitoring.
• Contract, procurement or supplier administration.
• Using computer systems and Microsoft Office or similar software.

You will need excellent communication and organisational skills, with the ability to manage competing priorities and work effectively with both operational staff and managers.

Experience of working within a waste, recycling, street cleansing or other local authority service

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