Performance and Operations Manager

Closing: 19 th October

Performance and Operations Manager

Strangford Road, Downpatrick

Temporary (Approx 26 weeks)

£22.99 per hour

36 hours per week

Main Purpose

The post holder will be responsible for the effective management of refuse and cleansing services in their area. The refuse service consists of domestic and commercial refuse collection of residual and recyclable waste, collection of bulky domestic items and delivery of wheeled bins. The cleansing service includes cleansing of streets, roads, parks and open spaces, street washing, graffiti control and cleansing of public conveniences. They will ensure that the services are planned and delivered effectively and that through effective monitoring and evaluating of performance the services develop and improve continually.

The post holder will lead a supervisory team to ensure that all key objectives in the refuse and cleansing section are delivered in a safe and efficient manner. They will also support the Head of Refuse and Cleansing in delivering high quality services across the district through effective implementation of performance management across staff and resources.

Main Roles and Responsibilities

1. To be responsible for the day to day management of the refuse and cleansing section in their area.

2. Manage the refuse collection service in accordance with statutory requirements, Council policy and best practice ensuring a customer focused service.

3. Manage the cleansing service in accordance with statutory requirements, Council policy and best practice ensuring a customer focused service.

4. Monitor and evaluate the performance of services under the post holders control and prepare reports and make recommendations to improve service delivery to Head of Service.

5. Be responsible for ensuring that all tasks carried out in section are carried out in accordance with health and safety legislation and procedures. This will include planning, development and review of risk assessments and route risk assessments, ensuring investigation of accident and near misses and implementation of recommendations identified by investigations and ensuring training provided to staff is up to date and sufficient to enable tasks to be carried out safely.

6. Assist the Head of Service in the planning, development and continuous review of training and development needs within the section. This will include management of a programme of in-house training within the section.
7. Responsible for ensuring that waste is collected and transported so that it takes place efficiently without contaminating air, land or water sources and that all health and safety policy and legal requirements are complied with.

8. Work in conjunction with the Education and Enforcement Sections to promote recycling and litter education and enforcement.

9. Be responsible for effective handling of complaints within the section ensuring that complaints within the section are investigated in line with Council Complaints Procedure and that appropriate remedial action is taken where required.

10. Be accountable for collating information required for Freedom of Information requests related to the service and liaising with the Compliance section to ensure compliance with legislative requirements.

11. Work with management, staff and unions to enhance industrial relations as part of improving services.

12. Liaise and develop good working relations with external agencies and groups, such as PSNI, NIHE and community groups, regarding refuse and cleansing issues including attendance at meetings, where required, and provide appropriate advice and support to these organisations.

13. Assist the Head of Service in preparation of financial estimates for the refuse and cleansing section. Provide appropriate cover during the absence of other Area Manager or supervisors.

Employee Management
1. Lead, motivate, appraise and develop employees under the management of the postholder ensuring at all times that employees:
a) operate within the Council policies;
b) achieve their objectives and targets in the most efficient and effective manner;
c) work in a corporate and collaborative way with other services across all departments and directorates;
d) purposively, efficiently and effectively work with the resources available, within the allocated time and budget; and
e) continuously develop within their area of responsibility.

2. Be responsible for the direct line management of employees who report to the postholder, ensuring that matters relating to performance, attendance and discipline are addressed within agreed timescales and in accordance with Council Policies and Procedures.

3. Ensure the timely and accurate completion of relevant electronic or paper-based records relating to the management and supervision of employees under the control of the postholder, for example time and attendance returns, return to work interviews, appraisal documentation etc.

4. Ensure employees within the section are provided with appropriate training as and when required for example:

• departmental induction,
• access to relevant on the job training and development opportunities,
• mandatory/statutory training relating to professional,
• technical or job specific qualifications for example first aid, lifeguarding, CPD hours, driving competence (CPC) etc.

5. Treat all individuals with respect, respond sensitively to differences and encourage others to do likewise ensuring equality of opportunity for all. Governance, Standards and Diversity

6. Work within agreed budgets and finances to deliver service priorities, by ensuring that allocated budgets are effectively managed, implemented and adhered to for the service(s) under their control.
7. Authorise the purchase of goods and/or services in accordance with the Councils procurement policy.
8. Where applicable act as Designated Safeguarding Officer in accordance with relevant legislation and Council Policy and Procedure.

9. Lead by example by behaving at all times in accordance with Councils values and promote same within the organisation and externally.

10. At all times act with integrity and total professionalism.

Essential Criteria:

(Please note that Platinum Recruitment NI Ltd require original certificates as proof of all qualifications listed on CV)

Previous experience managing a frontline operational workforce; employee relations, including discipline, grievance and attendance; working with Trade Unions; managing daily operational pressures; health and safety management; and complaint handling and customer focus.

Have a minimum of a Level 5 qualification, e.g. HND

And

2 years' experience in a waste management industry to include:

• Managing Staff
• Customer Service delivery
• Preparation of reports and maintaining records

OR

Applicants that do not possess a Level 5 qualification must demonstrate 3 years' experience in a waste management industry to include:

• Managing Staff
• Customer Service delivery
• Preparation of reports and maintaining records

- Risk management and responsibility for health and safety of employees.

- Experience of Customer Complaints procedures

- Building effective working relationships with external and internal stakeholders and agencies.

Technical Skills and Knowledge

Be able to demonstrate competence in use of e-mail and Microsoft Office applications, including Word & Excel.

Knowledge of Legislative framework relating to: Waste Management Health and Safety

Excellent organisational and planning skills with ability to operate under pressure.

Other Requirements

Hold a full current driving licence and access to transport, or access to transport to meet the requirements of the post.

Ability to work outside of normal office hours, including evenings, weekends and public/bank holidays.

Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC). Platinum Recruitment NI Ltd adheres to all current employment legislation.

We reserve the right to close vacancies earlier than the specified date, should we receive sufficient applications. If interested, please send your CV as early as possible.

Please note only those candidates shortlisted may be contacted.

Applicants must be authorised to work in the UK and Ireland. We are unable to sponsor or take over the sponsorship of an employment visa at this time.

Successful candidates may need to apply for an Access NI Certificate with Platinum Recruitment NI Ltd regardless if you already have a valid certificate. It will be a cost of between £16 - £32 depending on clearance level

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