Administrator

London Source: WhatJobs

See advert for pay

Location: Imperial Wharf, Chelsea (Hammersmith & Fulham), London

Contract: Full-time (Monday to Friday, term time)

At First Bridge School, we are hiring for a School Administrator. To be the first point of contact for the school where every family and professional matter.

About First Bridge School

First Bridge School is a DfE-registered specialist SEND school for pupils aged 2 to 11 with autism and complex developmental needs, located in Chelsea, London.

Our families, staff, and visiting professionals rely on a reception function that is calm, capable, and genuinely supportive. The Administrator at FBS is not just an administrative role. You are often the first person a family speaks to and the person who sets the tone for their experience of our school.

About The Role

At First Bridge School, we’re looking for a confident and compassionate School Administrator to join our growing team. This role goes beyond reception duties; it’s about supporting families from their first point of contact and playing a vital part in our admissions process, communications, and day-to-day operations. You’ll have the opportunity to take ownership of key processes and ensure a smooth, professional experience for families and stakeholders.

You will be the central point of contact for parents, visitors, professionals, and staff, ensuring every interaction reflects the professional, welcoming, and child-centred ethos of First Bridge School.

Key Responsibilities

Manage all incoming calls, emails, and visitor enquiries in a professional and timely manner
Greet and sign in visitors in line with safeguarding and school security procedures
Maintain accurate pupil attendance records and follow up on unexplained absences
Support school leadership with administrative tasks, including correspondence, data entry, and scheduling
Manage and maintain pupil and staff records on the school's management information system
Coordinate incoming and outgoing post, deliveries, and courier arrangements
Support the management of school supplies, equipment, and facilities administration
Assist with communications to parents and carers, including letters, newsletters, and appointment reminders
Maintain confidentiality of pupil, family, and staff information at all times
Uphold safeguarding and child protection procedures in all aspects of the role

Requirements

Proven experience in a front-of-house or administrative role
Strong organisational skills with the ability to manage multiple tasks simultaneously
Excellent verbal and written communication skills
Confident and professional telephone manner
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to handle sensitive information with discretion and confidentiality
A calm, positive, and approachable manner in a busy environment
Commitment to safeguarding and the welfare of children
Previous experience working in a school or educational setting
Familiarity with school management information systems.
Understanding of the needs of SEND pupils and their families
Experience in a setting serving children with additional needs or complex requirements

What We Offer

Chance to be part of a dynamic, supportive and collaborative team
Competitive pay scales
Performance-linked pay progression
Performance bonuses
34 days annual leave (incl. bank holidays and your birthday)
A laptop to use in work and at home
Opportunities for high-quality professional development and career progression, and financial support towards relevant professional qualifications
Balanced workload: realistic and proportionate expectations for planning, assessing, report-writing and training

Who This Role Is For

Administrator who take genuine pride in the quality of their front-of-house work
Administrator who want to work somewhere that makes a visible difference
People who are warm, professional, and unflappable under pressure
Individuals who understand that in a specialist school, every interaction with a family counts

Who This Role Is Not For

Candidates seeking a purely back-office administrative role with minimal public-facing contact
Those uncomfortable working in close proximity to children with complex needs
Candidates who are not prepared to adhere to strict safeguarding and confidentiality standards

Safeguarding

We expect everybody to share our commitment to safeguarding.

Our vacancies are exempt from the Rehabilitation of Offenders Act 1974.

Pre-employment checks are carried out, professional references sought and successful candidates will be subject to an enhanced DBS check and other relevant checks.

We comply with the DBS code of practice. As such, having a criminal record will not necessarily bar you from working with us; the nature of the position and the circumstances and context of your offences will be considered.