IT Support Engineer

Location: Washington
Salary: Up to £33,000
Contract: Permanent and Full Time
Hours:

Join Our Client's IT Team

Are you a hands-on IT professional who enjoys solving problems, supporting users, and getting involved with a wide range of technology?

We're looking for an IT Technician to join our cient team and provide effective IT support across the business. This is a varied, hands-on role where no two days are necessarily the same. You'll work across desktop support, servers, networks, telephony, Microsoft 365, hardware and software, while also supporting business‑critical IT projects.

You'll have the opportunity to work with a broad range of technologies and play an important role in keeping our systems secure, reliable and running smoothly.

What You'll Be Doing

As an IT Technician, you'll be responsible for:

• Carrying out daily IT checks and maintenance, including backup verification, log reviews and server room checks.
• Diagnosing and resolving hardware and software issues, providing effective solutions to users.
• Managing IT incidents and change requests through the IT Service Desk.
• Installing, configuring and maintaining IT equipment while ensuring software licensing compliance.
• Supporting new starters and leavers, including PC, telephone and workstation moves.
• Ensuring PCs, laptops and servers are patched within required compliance timescales.
• Supporting IT projects and providing technical assistance to other departments.
• Liaising with external IT suppliers and raising support calls where required.
• Providing MES / ERP system support, including report writing.
• Installing and terminating network cabling and carrying out cable runs where required. IPAF 3A/3B training will be provided.
• Supporting the company's IT policies, procedures and security requirements.
• Identifying and reporting non‑conformances and security incidents to the ISMS Manager.
• Supporting relevant legislation, regulatory requirements and information security standards.
• Assisting with certifications and audits, including ISO 27001.
• Undertaking occasional out‑of‑hours work when required to support project delivery.

What We're Looking For

We're looking for someone with a strong technical foundation who is naturally curious, enjoys troubleshooting and takes pride in providing a high level of IT support.

You'll ideally have:

• Proven experience in an IT support role, such as IT Support Engineer, IT Technician or similar.
• Strong knowledge of Windows desktop and server operating systems.
• Experience with Microsoft 365, Active Directory and Group Policy.
• Good understanding of networking and experience troubleshooting network issues.
• Knowledge of firewall technologies.
• Experience installing servers and supporting server migrations.
• Familiarity with virtualisation platforms such as VMware or Hyper-V.
• SQL knowledge or experience.
• Excellent problem‑solving skills and strong attention to detail.
• A proactive, self‑motivated and practical approach to your work.
• Strong organisational, communication and interpersonal skills.

Desirable Experience

It would be great if you also have experience with:

• ERP or MES systems.
• IT support within a manufacturing environment.
• Cyber Essentials.
• ISO 27001.
• IT qualifications such as CompTIA A+, Network+ or Microsoft certifications.

What We Offer

In return, we offer:

• Competitive salary and benefits package, including private healthcare and a health cash plan.
• 25 days' annual leave plus Bank Holidays.
• Company pension scheme.
• Exposure to a wide range of IT systems, technologies and projects.
• The opportunity to work on business‑critical IT initiatives and industry certifications.
• Training and development opportunities to support your career progression.
• A supportive team environment where you can build and develop your technical skills.
• A varied role with genuine exposure to different areas of IT.

Ready for Your Next IT Challenge?

If you're a practical, solutions-focused IT professional looking for a varied role where you can broaden your technical experience and make a real difference to the business, we'd love to hear from you

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