Enterprise Account Manager

Why Ryan?

• Competitive Compensation and Benefits
• Business Connectivity Reimbursement (Phone/Internet)
• Gym Membership or Equipment Reimbursement
• LinkedIn Learning Subscription
• Flexible Work Environment
• Tuition Reimbursement
• After One Year of Service Accelerated Career Path
• Award-Winning Culture & Community Outreach

The Account Manager will manage and grow relationships with enterprise customers, acting as a trusted point of contact and ensuring customers receive a consistently high standard of service. The role will focus on customer retention, commercial growth, account development and the successful delivery of agreed solutions. Working as part of the Enterprise team, the Account Manager will collaborate closely with internal stakeholders to understand customer needs, resolve issues, identify opportunities and contribute to the achievement of team and business objectives.

Key Responsibilities

• Manage a portfolio of enterprise customer accounts, developing strong and lasting relationships with key contacts and decision-makers.
• Act as the primary day-to-day contact for assigned customers.
• Develop a clear understanding of each customer’s organisation, priorities, challenges and commercial objectives.
• Create and maintain account plans covering customer engagement, retention, growth opportunities and agreed actions.
• Proactively identify opportunities to expand existing relationships through additional services, solutions or areas of support.
• Support the achievement of revenue, retention, margin and customer satisfaction targets.
• Prepare and deliver customer meetings, business reviews, proposals and presentations.
• Coordinate internal teams to ensure customer requirements are understood and delivered effectively.
• Monitor account activity, service performance, risks and outstanding actions, escalating issues promptly when required.
• Manage customer communications professionally and ensure commitments are followed through.
• Maintain accurate and up-to-date records in the relevant CRM and business systems.
• Work with colleagues across sales, operations, finance, delivery and support functions to resolve customer queries and improve the customer experience.
• Support contract renewals, commercial negotiations and pricing discussions in line with company processes.
• Gather customer feedback and share market, competitor and customer insight with the wider business.
• Contribute to continuous improvement across account management processes, systems and ways of working.
• Comply with all company policies, procedures, legal requirements and relevant industry standards.
• Undertake other reasonable duties consistent with the role.

Key measures of success

• Customer retention and satisfaction.
• Achievement of account revenue and growth targets.
• Quality and accuracy of account plans, forecasts and records.

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