Housing Services Manager

Northampton Source: WhatJobs

£40 per hour Umbrella

Housing Services Manager

£40 per hour Umbrella | £29.09 per hour PAYE

3-Month Contract

5 Days Per Week On-Site

We are seeking an experienced and dynamic Housing Services Manager to join a forward-thinking local authority and play a pivotal role in driving service improvement, strengthening accountability, and leading transformational change across housing services.

This is a senior leadership position within Housing Management, offering an excellent opportunity for a passionate housing professional to make a tangible impact on service delivery, resident satisfaction, and organisational performance.

About the Role

Working closely with the Head of Housing Management, you will provide visible and proactive leadership across a range of housing functions, including:

Tenancy Management
Income Collection and Rent Recovery
Estate Services
Tenant Engagement

Housing Support ServicesYou will be responsible for improving operational performance, embedding a culture of continuous improvement, and ensuring residents remain at the heart of service delivery.

Key Responsibilities

Lead, motivate and develop high-performing housing teams.
Drive accountability, ownership and a positive customer-focused culture.
Deliver measurable improvements in service performance, customer satisfaction and resident outcomes.
Analyse performance data, customer feedback and quality assurance information to identify and resolve service issues.
Support the delivery of the Council's Housing Transformation Programme.
Ensure compliance with housing legislation, consumer standards and regulatory requirements.
Support inspection readiness and provide regulatory assurance.
Work collaboratively with elected Members, senior leaders and internal stakeholders to deliver strategic housing objectives.
Identify opportunities for service improvement and implement effective solutions that deliver tangible results.

About You

A degree-level qualification or equivalent professional experience.
CIH membership, a recognised housing qualification, or a willingness to work towards professional accreditation.
A commitment to continuing professional development.
Significant experience within housing management at a senior level.
Strong leadership and people management skills, with a track record of developing successful teams.
In-depth knowledge of housing legislation, regulatory requirements and consumer standards.
Experience driving service improvement and organisational change.
Excellent stakeholder management and communication skills.
A data-driven approach to performance management and decision-making.

What's on Offer

Competitive rate of £40 per hour Umbrella (£29.09 PAYE).
Initial 3-month contract.
Opportunity to lead meaningful change within a key public sector housing service.
A challenging and rewarding leadership role with significant impact on residents and communities

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