Housing Services Manager

Housing Services Manager£40 per hour Umbrella | £29.09 per hour PAYE3-Month Contract5 Days Per Week On-Site

We are seeking an experienced and dynamic Housing Services Manager to join a forward-thinking local authority and play a pivotal role in driving service improvement, strengthening accountability, and leading transformational change across housing services.

This is a senior leadership position within Housing Management, offering an excellent opportunity for a passionate housing professional to make a tangible impact on service delivery, resident satisfaction, and organisational performance.

About the Role

Working closely with the Head of Housing Management, you will provide visible and proactive leadership across a range of housing functions, including:

• Tenancy Management
• Income Collection and Rent Recovery
• Estate Services
• Tenant Engagement
• Housing Support Services

You will be responsible for improving operational performance, embedding a culture of continuous improvement, and ensuring residents remain at the heart of service delivery.

Key Responsibilities

• Lead, motivate and develop high-performing housing teams.
• Drive accountability, ownership and a positive customer-focused culture.
• Deliver measurable improvements in service performance, customer satisfaction and resident outcomes.
• Analyse performance data, customer feedback and quality assurance information to identify and resolve service issues.
• Support the delivery of the Council's Housing Transformation Programme.
• Ensure compliance with housing legislation, consumer standards and regulatory requirements.
• Support inspection readiness and provide regulatory assurance.
• Work collaboratively with elected Members, senior leaders and internal stakeholders to deliver strategic housing objectives.
• Identify opportunities for service improvement and implement effective solutions that deliver tangible results.

About You

• A degree-level qualification or equivalent professional experience.
• CIH membership, a recognised housing qualification, or a willingness to work towards professional accreditation.
• A commitment to continuing professional development.
• Significant experience within housing management at a senior level.
• Strong leadership and people management skills, with a track record of developing successful teams.
• In-depth knowledge of housing legislation, regulatory requirements and consumer standards.
• Experience driving service improvement and organisational change.
• Excellent stakeholder management and communication skills.
• A data-driven approach to performance management and decision-making.

What's on Offer?

• Competitive rate of £40 per hour Umbrella (£29.09 PAYE).
• Initial 3-month contract.
• Opportunity to lead meaningful change within a key public sector housing service.
• A challenging and rewarding leadership role with significant impact on residents and communities.

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