Service Engineer

At Piab Group we improve our customers' productivity, sustainability, and safety through evolving industrial automation and have done so since 1951. We believe in an automated world where no resources are wasted, and no humans are injured. With annual sales of ~4 billion SEK and more than 1500 employees, Piab is a global organization, serving customers in more than 100 countries from a vast network of subsidiaries and channel partners. Since 2018, Piab Group has been owned by Patricia Industries, part of Investor AB.

The Lifting Automation Division specializes in smart lifting solutions using vacuum technology, which can be implemented in industries such as logistics, food & beverage, pharma, automotive, woodworking, and aviation. We are global leaders in ergonomic handling with the most advanced products in the market.

You can expect the following with us:

• Innovative Culture: Be part of a team that thrives on creativity and innovation.
• Global Impact: Work with a company that is a world leader in vacuum transport solutions.
• Global Presence: Piab has 25+ sales offices and over 900 partners worldwide, ensuring a vast network and global reach.
• Sustainable Vision: Contribute to an automated world, promoting safety and efficiency.
• Professional Growth: Access opportunities for continuous learning and career advancement.
• Diverse and Inclusive: Join a workplace that values diversity and fosters an inclusive environment.
• Stable employer: As part of Patricia Industries and connected to the Wallenberg family, Piab benefits from strong support and a commitment to long-term growth and sustainability.

Job Mission

As an Servicing Engineer, you will play a key role in delivering and maintaining Piab’s lifting automation solutions at customer sites across the UK. You will install new lifting equipment, perform servicing and annual testing, and ensure our systems operate safely and reliably in a variety of factory environments. While previous experience in an engineering environment is desirable, we believe strongly in hiring for attitude and potential and training for skills. You will work autonomously in the field but be fully supported by our internal and external engineering teams, management, and branch structure.

All employees within the business are committed to fulfilling their responsibilities, have a strong hands-on mentality, and always do what they say. We are all exploring, trying new ways, and sharing ideas to evolve automation, our business, and our customers. In this position, you are expected to act according to the Piab Code of Conduct and to know and follow Piab’s values, mission, and routines. The role will include extensive travel within the UK, with an average of 3-6 nights away from home per month.

Key Responsibilities

• Install Piab lifting and handling equipment at customer sites, working closely with other engineers to ensure safe, high-quality installations.
• Perform routine servicing, inspections, and preventative maintenance, including annual testing and certifications of installed equipment.
• Diagnose and resolve mechanical and basic electrical issues on-site, using your initiative and problem-solving skills.
• Work safely and in compliance with relevant standards, customer site rules, and Piab’s health & safety procedures.
• Provide clear, professional communication to customers on the status of work, any issues identified, and recommended actions.
• Complete accurate service reports, test certificates, and any required documentation in a timely manner.
• Collaborate with the wider engineering and branch teams to coordinate installations, share best practices, and continuously improve our service.
• Represent Piab professionally at all times, being polite, presentable, and focused on delivering an excellent customer experience.
• Participate in ongoing training and development to build your technical expertise and stay current with Piab products and solutions.
• Self-sufficient and reliable engineer who can manage their own schedule and workload in the field.
• Strong team player who can work closely and effectively with other engineers and colleagues.
• Comfortable problem-solving mechanical issues and taking initiative to get things done.
• Practical mindset with hands-on skills; experience with a range of tools is desirable (training will be provided).
• Excellent communication skills, with the ability to explain technical information clearly to customers and colleagues.
• Polite, professional, and presentable, with a strong focus on customer satisfaction.
• Able to work in a variety of factory environments (e.g. logistics, pharmaceutical, manufacturing) and adapt to different customer sites.
• Willing and able to travel extensively within the UK and spend 3-6 nights per month away from home.
• Value-driven personality aligned with Piab’s culture: accountable, curious, collaborative, and committed to continuous improvement.

Experience & Education

• Work experience as an engineer, ideally in a field-based / on-site role.
• Familiarity with lifting equipment, industrial automation, or related industries – an advantage but not required.
• Electrical qualification – preferred but not essential.
• LEEA accreditation – preferred but not essential.
• Fluent English, both oral and written.
• Full UK driving licence (field-based role).

Please be advised that a valid work permit for the country we offer the open vacancy is required for non-EU citizens. Unfortunately, applications without a valid work permit cannot be considered.

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