Bottomline is a global leader in business payments and cash management. This role is a customer-focused Technical Support Engineer who supports Bottomline's Financial Messaging platforms and services, sitting between front-line Support and Operations teams to resolve technical customer issues requiring deeper investigation and broader system access.
What You'll Do
Own and resolve technical support cases relating to Financial Messaging platforms and services
Investigate complex application, platform and infrastructure issues and progress cases through to resolution
Monitor systems and services proactively to identify and resolve potential issues before they affect customers
Complete small-scale operational changes including configuration updates and certificate-related activities
Create and maintain technical documentation, troubleshooting guides and internal knowledge articles
Identify repetitive tasks and use scripting, automation tools or AI-enabled solutions to improve efficiency and service quality
What You Need
Experience in a technical support, application support, service operations or IT operations environment
Strong technical aptitude and a structured approach to troubleshooting and problem solving
Working knowledge of Linux or Unix and Windows environments
Experience using SQL to investigate data or application issues
Familiarity with monitoring and diagnostic tools
Experience working with ticket-management platforms such as Salesforce Service Cloud and Jira
Strong customer-service skills with the ability to explain technical information clearly to different audiences
A degree in Computer Science or a related field, or equivalent relevant professional experience
Nice to Have
Familiarity with SWIFT messaging, financial messaging platforms or payment technologies
Practical experience using automation tools, AI agents or other AI-enabled technologies within a support or operational environment
Exposure to scripting languages such as Python or PowerShell
Understanding of DevOps or Site Reliability Engineering practices
Experience with observability tools such as ELK or Grafana
Knowledge of certificates, secure communications or certificate lifecycle activities
Experience working within ITIL-aligned service-management processes
ITIL Foundation or a related service-management certification
Experience supporting SaaS, fintech or other regulated technology services
We use essential cookies to make this site work. With your permission we would also like to use the optional cookies below. Nothing optional is set until you choose, and you can change your mind at any time from "Cookie settings" at the bottom of every page. Cookie policy.
Essential — keep the site working and secure, and remember the choice you make here. Always on.