Technical Manager – Fire & Water Restoration (High-Net-Worth Claims)

Watford Source: WhatJobs

£42,000–£48,000

(Minimum 5 Years’ Experience Required)

Location: Watford HQ | London & South East
Type: Full-time, Permanent
Salary: £42,000–£48,000 + Bonus + Company Vehicle
Reports to: Directors

About Prime Disaster Response

Prime Disaster Response is a growing restoration business supporting insurers, loss adjusters and private clients across London and the South East.

Our ambition is to be the restoration company insurers turn to first for high-net-worth claims. We’ve built a strong reputation for responsiveness, technical competence and professionalism, and we’re continuing to invest in our people, standards and services as the business grows.

The Role

We’re looking for an experienced Technical Manager to lead and develop our field-based restoration team, raise technical standards and support the next stage of our business growth.

You’ll oversee technical performance, team development, resource planning and health and safety across multiple restoration projects. Working closely with the Directors, you’ll also help shape how we operate, improve efficiency and build the team’s capacity to take on more work.

This role suits someone with strong technical expertise and leadership experience who wants genuine responsibility and the opportunity to influence how a growing restoration business operates.

Key Responsibilities

Lead, manage and develop field managers and senior technicians
Maintain and improve technical standards across fire and water damage restoration projects
Design and deliver structured training programmes, including induction, refresher training and technical upskilling
Plan and allocate resources across multiple teams and live projects
Oversee health and safety, risk assessments, method statements and site compliance
Monitor job profitability, cost control and resource efficiency
Make informed technical and commercial decisions on complex restoration projects
Act as a senior technical point of contact for insurers, loss adjusters and other stakeholders
Work closely with the Directors to support business growth, team capacity and new service capabilities
Identify and implement improvements to equipment, processes, reporting and scheduling
Monitor team performance and ensure consistent quality across all projects

What We’re Looking For

Substantial experience in fire and water damage restoration, insurance repairs or property claims
Proven experience leading or supervising field-based technical teams
Strong technical understanding of structural drying, mitigation and restoration methods
Confidence making technical decisions on complex, high-value claims
Experience developing people through coaching, training and performance management
Good understanding of job profitability, cost control and resource planning
Strong communication and relationship-management skills
Ability to develop processes, improve efficiency and maintain consistent standards
A proactive, commercially aware approach to leadership
Professional and confident when working with insurers, loss adjusters and high-net-worth clients
Full UK driving licence
Based within approximately one hour of Watford