Restoration Operations Manager – Fire & Water Damage
Watford | London & South East
£42,000 – £48,000 + Bonus + Company Vehicle | Permanent
We are recruiting for an experienced Restoration Operations Manager to join a specialist business operating within property damage restoration and insurance claims.
This is a senior position overseeing the technical field operation, with responsibility for standards, people, quality, compliance and operational performance.
The Role
You will lead Field Technical Managers and Senior Technicians, ensuring fire and water damage restoration projects are delivered to a consistently high standard.
Key responsibilities include:
Lead and develop field-based technical teams
Oversee fire and water damage restoration and insurance repair projects
Set and maintain technical and quality standards
Plan and allocate resources across multiple live jobs
Lead health & safety, RAMS, site inspections and compliance
Develop and deliver technical training programmes
Support complex and high-risk restoration projects
Build strong relationships with insurers and loss adjusters
Monitor job profitability, costs and resource requirements
Identify and implement improvements to processes, scheduling and reporting
Work closely with Directors on technical strategy and business growth
About You
You will have substantial experience within:
Disaster restoration
Fire and water damage restoration
Property damage / insurance repairs
Insurance claims
Working with loss adjusters and insurers
Leading or supervising field-based technical teams
You will need strong technical judgement, excellent communication skills and a commercial understanding of job costs, margins and resource planning.
Full UK driving licence required. Candidates should be based within approximately one hour of Watford.
BDMA, IICRC WRT/ASD/FSRT, CSCS or IOSH qualifications would be advantageous.
Package
£42,000 – £48,000 depending on experience
Company vehicle
Bonus scheme
Management and leadership development
Opportunity to shape and grow the technical operation
Direct exposure to Directors and senior decision-making
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