Client Operations Executive

Are you highly organised, commercially minded and genuinely good with Excel?

KMK are seeking a Client Delivery Analyst / Operations Executive to temp for a consultancy client of ours in the City. This is a hands-on role for someone who enjoys taking ownership, working directly with clients and suppliers, and making sure everything runs smoothly from start to finish.

Client Delivery Analyst

Our client, a procurement company who help UK businesses reduce overheads and improve profitability who are a lean, specialist consultancy building a more scalable, system-driven business, are looking for a Client Delivery Analyst to help run the operational engine behind their client delivery.

This is a hands-on operational role. Analytical thinking, strong Excel skills and accuracy are essential, but the role is about personally delivering client work rather than producing reports or analysis for others to action.

You will work directly with clients and suppliers, produce commercially important documentation, keep invoicing and commission current, and take responsibility for ensuring work is completed properly.

What you will do

• Run our Straight Through Process (STP) from onboarding through contract recording, invoicing and client progress stages.
• Be a first point of contact for clients and suppliers through Zoho Desk, email and telephone, demonstrating strong written and verbal communication skills in a professional context.
• Prepare savings schedules, quotation documents and invoice templates in Excel to a finance-grade standard. This is an Excel-heavy role, and accuracy in numerical work is essential.
• Issue Letters of Authority, submit meter reads, action Zoho Desk comments and complete client-service tasks.
• Process invoicing and commission in real time.
• Support proposals and other revenue-generating work with accurate data, documentation and checks.
• Maintain and improve workflows, checklists and operational procedures.
• Help improve our delivery platform and systems, including the Zoho environment and automation opportunities.

What we need from you

You will have experience of personally delivering operational and client-service work, preferably in a small or micro-business environment. You will be highly organised and genuinely numerate, with advanced practical Excel skills and excellent attention to detail. You must be comfortable producing and checking commercially important numerical work.

You should be someone who has a strong worth ethic and sees work through, keeps control of details and takes practical action without needing every step prescribed. Experience or an interest in working in consulting or procurement in a small business environment is an advantage.

Experience with Zoho, AI tools, UK energy, utilities, procurement or contract-based services would also be useful, but we are more interested in strong judgement, follow-through, numeracy and the ability to learn quickly. You are resilient and comfortable in a direct, fast-paced environment where standards are high and issues are addressed openly.

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