HVAC Office Administrator

Job Profile for HVAC Office Administrator 47945

Position: HVAC Office Administrator

Location: Rochester - office-based

Salary: up to £32k, depending on experince

Our client is a specialist Air Conditioning and Refrigeration Contractor in Rochester. They're seeking an HVAC Office Administrator to support admin, planning and coordination across Service contracts and Project planning.

The HVAC Office Administrator will work closely with the Account Manager and Directors to support the overall business function.

Responsibilities

• Schedule all works across the contract
• Answer inbound calls from clients
• Raise and schedule jobs - Service, planned maintenance and projects
• Provide updates on work
• Arranging engineers and Subcontractors to attend works - Service & Projects
• Compile reports for ongoing works for clients and senior management
• Manage SLA & KPIs
• Raising purchase orders
• Managing material orders

Job Requirements

• Experience in the HVAC and FM industry
• Office-based in Rochester
• Previous role held as a Service coordinator/Helpdesk or similar
• Highly adept at handling inbound calls for customer queries and service requests
• Highly proficient in CAFM systems, MICROSOFT Word, Excel, PowerPoint, Outlook
• Administrative responsibilities including filing, preparing documents, receipting, keeping and updating records

Salary & Benefits

• Basic Salary of £32,000
• 09:00-17:00 Monday to Friday - Office-based in Rochester
• 20 days holiday + Bank Holidays - increasing with service
• Pension 4%

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