Security Officer 36hrs - StarCity

Have you visited StarCity recently? You may have noticed—we’ve changed.

With the arrival of SuperPark, Chuck E. Cheese and Capital Karts, StarCity is entering an exciting new chapter, and we are looking for an enthusiastic and professional CCTV Operator to join our team and help support the continued transformation of the centre.

At StarCity Entertainment in Birmingham, we are loud and proud about our vision to be diverse, vibrant, creative and fun. At the heart of that vision is our commitment to providing a safe, clean and welcoming environment where every visitor can enjoy a great experience.

As a CCTV Operator, you will play an important role in helping keep StarCity safe. Working as part of the wider centre team, you will monitor CCTV systems, identify and respond to incidents, communicate effectively with colleagues on the ground and help ensure appropriate action is taken when issues arise.

No two days will be the same. From supporting the day‑to‑day operation of a busy entertainment destination to responding to incidents and assisting with major events and peak trading periods, you will need to remain alert, professional and calm under pressure.

A valid SIA Door Supervisor Licence is required for this role with a valid UK driving licence.

Purpose of the Role

• To provide a safe, clean, and welcoming environment for our guests, staff, and contractors
• Customer service experience to our customers
• To ensure full compliance with Health & Safety Policy for the centre
• Supporting the centres Operation with adhering to the company process and procedures
• Completing site patrols in line with the centre’s strategy
• Assisting with site incidents

Key Responsibilities

• Reports to the Duty Manager and Centre Management Team
• To comply with their individual responsibilities to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with, in line with company policy and site procedures.
• Ensure that all incidents, H&S issues are recorded & logged
• Ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company policy and site procedures.
• Report any H&S issues to Centre Management and act accordingly
• Ensure visitors & contractors fully comply with site procedures
• Follow lost property procedures for items of lost property found onsite
• Attending site incidents in an effective way
• Key Communication via radio with colleagues and the Operations Centre
• Report writing
• Key customer service skills to support our customers
• Traffic management, will involve manual handling – moving chapter 8 barriers & cones

Skills, Knowledge, and Experience

• Ensuring that you are proactive
• Prioritising workload
• Excellent verbal and written Communication skills
• Problem solving and reporting back with any issues
• Key decision making

Working Hours - Full time working hours, 36 Hours per week, shift time 09:00 – 18:00

4 on 4 off rota. Some overtime will be available.

Salary - £13.14/hr

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