Help Desk Engineer (Avonmouth, Bristol)

OpalTec International Limited is a leading provider of mobile and identification technology solutions to supply chain businesses. This includes designing, supplying and supporting solutions involving Mobile Computing, Barcode Scanning, RFID, Thermal Printing and Enterprise Mobility Management.

The Role:

Our highly skilled technical team is responsible for managing and maintaining mobile IT infrastructure and supporting business critical applications for our customers.

Due to some significant new contract wins we are looking to grow our technical team who deliver

managed services to our customers. We have a new opportunity for an enthusiastic individual with IT Helpdesk / Support experience who will work with technical team. You will have some knowledge of delivering enterprise level technical support and services in a business environment.

The role will involve providing 1st & 2nd line support to our customers, logging calls, diagnosing and resolving Mobile Device issues, and updating customers on progress. You will be responsible for accurately recording and monitoring helpdesk incidents through to their successful conclusion.

We have an induction and training programme that is designed to provide you with real-world skills using the most up to date Mobile Managed Services technologies, which will help to transform you into a highly-skilled Helpdesk Engineer, and an integral part of the OpalTec technical team.

In this job you will be required to;

• Manage the Helpdesk system, ensuring all inbound support calls and emails are handled within agreed Service Level Agreements
• Support mobile systems for both the company and clients
• Provide technical support to field operatives and mobile device users
• Carry out Operating System re-loads, Stage Devices for deployment
• Provide quality and assurance for our customers
• Be an ambassador for the OpalTec team in all interactions with clients & business managers

Required skills:

Excellent spoken and written English, good organisational and fault-finding skills.

Some knowledge of the following would be of benefit:

Android operating systems, SOTI / 42Gears / AirWatch or other Mobile Device Management (MDM) platforms, Freshdesk (or other customer support software packages), Warehouse Management or ERP systems, WiFi & 5G communications

Hours of work:

This is a Full-Time position, working hours are from 8.30 am to 5.00 pm from Monday to Friday inclusive.

• £26k-£28k salary (negotiable according to background and experience)
• Automatic enrolment into the company’s “Nest” pension scheme
• Private Health Insurance, Critical Illness & Death in Service schemes after 1 year of service
• Regular Training on Solutions and Technology

This role is based at our offices in Avonmouth, Bristol - Remote Working is not an option

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