Neighbourhood Response Officer x 2

Salary: £35,809 to £41,593 per annum; Hours: 36 hours per week; Location: Hybrid working arrangement; Contract Type: Permanent

We’re looking for two confident, customer focused Neighbourhood Response Officer to join our team, covering Oxfordshire, Milton Keynes and the surrounding areas.

What you’ll be doing

• Working collaboratively with other teams, external agencies and residents to make Clarion Neighbourhoods clean and safe you will deliver regular estate inspections, identifying and reporting issues and making improvements.
• You will design and deliver neighbourhood projects and activities with individuals, communities and stakeholders to make a real difference.
• You will also be responsible for supporting residents to manage their tenancies including; sign ups, welfare checks, investigations of ASB and breaches of tenancy.
• Importantly you will be responsible for working closely with safeguarding teams , social services, mental health teams and the police to support residents health and wellbeing and that of the wider neighbourhood.

What you’ll need

• A confident and resilient individual with a positive mind set.
• Sound experience in customer service, you’ll enjoy working with people in the community.
• Ability to develop effective working relationships across Clarion and external agencies, within and across the team also be confident working alone.
• Experience of working to policies, procedures, plans and targets and can exercise good judgement whilst being proactive and creative in finding solutions.
• Experience with IT systems and processes and be able to grow knowledge and experience of using new ones.
• The role has responsibility for managing an area, extensive travel across the region is required from time to time to cover others and a vehicle to do this will be essential.
• Applicants must be able to travel across the region as required.
• You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.
• You are required to reside in England or Wales for the duration of your employment.

What you’ll get in return

• Salaries are just the starting point.
• Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.

Closing Date: Monday 28th September 2026 at midnight.

At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process.

Clarion Housing Group formed in 2016, following the merger between two of the country’s largest housing associations, Affinity Sutton and Circle Housing Group.

With over 125,000 homes we use our strength and scale to create opportunities that change peoples’ lives.

We are also one of the biggest housebuilders in the country and are set to build 50,000 high quality homes of all tenures during the next ten years, as we remain committed to helping to tackle the housing shortage and to prioritising affordable homes.

In addition to new homes, we transform existing communities through sustained regeneration, helping people to access employment and training opportunities and giving young people a better start in life.

To find out more about working for Clarion,

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