Product Governance Manager

Are you passionate about creating products that truly serve customers’ needs? Do you thrive in a role where strategic thinking meets a commitment to fair outcomes? AXA Partners is looking for a dedicated Product Governance Manager to help shape the future of our customer-centric products. This is your opportunity to make a meaningful impact within a dynamic, inclusive environment committed to excellence and integrity.

About the Role

As Product Governance Manager, you will play a vital role in ensuring our products deliver fair value and meet regulatory standards while aligning with customer needs. You will lead the assessment and monitoring of our insurance and assistance services, championing consumer interests at every stage. Working collaboratively across teams, you will influence product design, enhance customer outcomes, and support a culture of transparency and fairness.

What you'll be doing:

• Lead and manage regular assessments to ensure products provide fair value and meet customer expectations
• Review and improve product monitoring frameworks, identifying areas for enhancement
• Conduct root cause analysis to identify product pain points and recommend improvements
• Facilitate meaningful discussions with stakeholders to foster customer-centric product development
• Ensure all new and revised products follow proper approval processes and regulatory requirements
• Maintain documentation demonstrating compliance with FCA standards and other regulations
• Design and oversee dashboards to track key customer outcome indicators
• Use data insights to identify trends, gaps, and opportunities for positive change
• Act as the voice of the customer, advocating for their best interests across the organization
• Support regulatory change projects, transformation initiatives, and cross-functional collaborations
• Manage a team, fostering high performance, development, and a culture of continuous improvement

What you'll bring:

• 3-5 years of experience in product governance, conduct risk, or a related role within financial services or insurance
• Strong understanding of UK regulatory frameworks, including Consumer Duty and Treating Customers Fairly
• Proven ability to analyze complex information and translate insights into actionable improvements
• Excellent communication skills, with the ability to influence at all levels
• Proficiency in Excel, Word, and PowerPoint
• Demonstrated leadership and team management skills
• A customer-first mindset, with a passion for fair outcomes and ethical practices
• Ability to thrive in a fast-paced environment, managing multiple priorities effectively

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive Salary up to 60k depending on experience
• Hybrid working with two home working days per week
• 25 days rising to a maximum of 27 days (based on a 5 day week)
• Retail Discounts
• Company Shareplan /Scheme & Loan
• Cycle2Work Scheme
• Discounted Home Insurance
• Employee Assistance Scheme
• Discounted Gym Membership
• Free Financial Education/Pension Seminars

Who we are

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

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