Senior Voice & Network Engineer

Confidential Opportunity | Senior Voice & Network Engineer

North Birmingham - Office & Field Based | Growing MSP

Leading Voice & Network Engineering Within a Leading IT / Cloud Services MSP Environment

Are you a 2nd/3rd Line Voice & Network Engineer looking for more variety and responsibility? Want to work across VoIP, networking, connectivity, security, site design, installations and Cyber Essentials rather than being tied to a service desk? This could be an excellent next move.

An established and growing Managed Service Provider (MSP) is looking for a Senior Voice & Network Engineer to become a key technical specialist within its team.

The Role

This is a genuinely varied, hands-on position covering 2nd and 3rd line support, technical projects and client-facing engineering. You'll work across:

• Hosted voice and VoIP solutions
• Network design, connectivity and security
• Site surveys, installations and configuration
• SBCs and carrier integrations
• Complex fault finding and root-cause analysis
• Cyber Essentials assessments
• Technical pre-sales and solution design
• New technology and vendor evaluation
• Technologies including Gamma iPECS Cloud, Wildix/x-bees, Cisco Meraki, Ubiquiti UniFi, SBCs and Colt connectivity.

Voice & Networking

• You’ll need strong practical knowledge of; SIP | RTP | Codecs | QoS | NAT | Routing | Switching | VLANs | Firewalls | Wi‑Fi
• You’ll also be comfortable using Wireshark or similar to get to the root cause of complex voice and network issues.
• You’ll be involved from the beginning‑surveying sites, designing solutions, installing and configuring equipment and providing ongoing support.

Cyber Security

A major part of the role will be becoming a Cyber Essentials assessor, carrying out assessments for clients as part of an accredited Certification Body.

Already qualified – Great! Not yet qualified? The company will fund the training and certification. There is also a progression route towards Cyber Essentials Plus.

Who Are We Looking For?

You’ll ideally have:

• 2nd/3rd Line Voice & Network experience within an MSP, telco or communications environment
• Strong networking knowledge across routing, switching, VLANs, firewalls and Wi‑Fi
• Strong understanding of SIP, RTP, codecs, QoS and NAT
• Site survey and installation experience
• A full UK driving licence
• Experience with SBCs, Cisco Meraki, Ubiquiti, Wildix, Gamma iPECS, CCNA, SD‑WAN/SASE or pre‑sales would be advantageous.
• Can manage their own workload and see issues through.
• Can talk technical with engineers and explain the same issue clearly to clients.

This isn’t a fully remote, desk‑only engineering role. You’ll be based in the office with national client travel, giving you genuine variety in your week.

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