Tenancy Progression - Team Leader

Do you enjoy helping a team perform at its best while making sure every detail is completed accurately and on time? At KFH, we're looking for a Tenancy Progression Team Leader to join our Residential Lettings team in Wimbledon, based at Nelson House. Reporting to the Head of Tenancy Progression, this full-time role offers a salary of £33,000-£35,000 and a hybrid working pattern with one day per week working from home.

As Tenancy Progression Team Leader, you'll play a key role in ensuring tenancy transactions progress smoothly, compliantly and efficiently. You'll lead a team responsible for delivering excellent service to landlords, tenants, branch colleagues and other stakeholders, while helping to embed consistent best practice across the division. This is an opportunity to combine people leadership, operational oversight and compliance expertise in a role that has a direct impact on customer experience and business performance.

What you'll be doing

• Lead, coach and support the Tenancy Progression team to achieve individual and team objectives.
• Monitor workloads and allocate resources to ensure transactions progress efficiently and service standards are maintained.
• Act as the primary escalation point for complex stakeholder queries, ensuring timely and effective resolution.
• Oversee the end-to-end tenancy progression process to deliver a smooth customer journey.
• Review tenancy files and documentation to ensure accuracy, completeness and compliance.
• Ensure all regulatory and company requirements are met, including Right to Rent, AML, deposit registration, safety certification and licensing obligations.
• Conduct audits and proactively identify and enforce compliance risks where required.
• Maintain accurate and auditable records across all company systems.
• Manage relationships with third-party providers and contractors to support tenancy progression activities.
• Drive continuous improvement by identifying opportunities to enhance efficiency, consistency, customer experience and risk management.

What you'll need

We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:

• Experience within lettings administration, tenancy progression, property management or a similar operational environment.
• Strong customer service and communication skills, with the ability to build relationships across a variety of stakeholders.
• Previous leadership, coaching or mentoring experience with the ability to support team performance.
• Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
• Excellent attention to detail and confidence working with compliance processes and regulatory requirements.
• A proactive mindset with strong problem-solving skills and a commitment to continuous improvement.

Here's what you can look forward to

At KFH, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife, such as:

• 28 Days Holiday + Bank Holidays
• A pension scheme to help you build towards retirement
• Car Salary Sacrifice Scheme
• Enhanced Family Friendly Leave covering maternity, paternity, adoption & IVF
• Free, confidential counselling through our Employee Assistance Programme
• Spread the cost of the latest gadgets & appliances with our Smart Tech Scheme
• Cut your commute's carbon footprint with our Cycle2Work Scheme
• Competitive base pay benchmarked to market, plus commission & performance bonuses on most roles
• Recognition for length of service, marked with special days & celebrations
• Funded professional qualifications to back your development & career growth
• Regular company socials, because we work hard & socialise even harder
• Access discounts at over 900 retailers through our smart spending app, plus a wellbeing centre with resources to help you stay active, eat well, build financial confidence & look after your mental health

At KFH, we're committed to creating an inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds and experiences and are committed to ensuring our recruitment process is fair, accessible and inclusive.

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