Tenancy Progression Administration Support

Are you someone who enjoys keeping things organised, staying on top of deadlines and helping processes move smoothly from start to finish? Join KFH in Wimbledon as a Change of Sharer Tenancy Administrator Support, reporting to the Head of Tenancy Progression, where you'll earn £27,000 and play a key role in supporting tenancy amendments across our lettings operation. This is a Monday to Friday, office-based position.

This role is all about keeping tenancy changes progressing efficiently. You'll provide administrative support across the change of sharer process, ensuring documentation, referencing, compliance and communications are managed accurately and on time. By maintaining a smooth customer journey and keeping systems up to date, you'll help the wider team focus on case management, tenancy assessments and more complex queries.

What you'll be doing

• Support the progression of change of sharer requests from initial enquiry through to completion
• Log new requests and maintain accurate records across tracking systems and CRM platforms
• Ensure required forms, identification and supporting documentation are received and uploaded correctly
• Proactively chase tenants, applicants, guarantors and employers for outstanding information
• Send referencing invitations, monitor progress and provide updates where required
• Escalate delayed or unsuccessful references to the appropriate team members
• Check compliance documentation is in place and request updated certificates when needed
• Manage tenancy documentation and maintain organised records within document management systems
• Provide timely updates to landlords, tenants and branches while managing shared inboxes and enquiries
• Maintain pipeline trackers, monitor key dates and support the completion process by issuing confirmations and saving executed agreements

What you'll need

We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:

• Strong organisational skills with excellent attention to detail
• Confidence managing multiple tasks and deadlines simultaneously
• Strong written and verbal communication skills
• Experience working with administrative systems and maintaining accurate records
• A proactive approach to following up outstanding actions and resolving issues
• The ability to work collaboratively while delivering a high level of customer service

Here’s what you can look forward to

At KFH, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife, such as:

• 28 Days Holiday + Bank Holidays
• A pension scheme to help you build towards retirement
• Car Salary Sacrifice Scheme
• Enhanced Family Friendly Leave covering maternity, paternity, adoption & IVF
• Free, confidential counselling through our Employee Assistance Programme
• Spread the cost of the latest gadgets & appliances with our Smart Tech Scheme
• Cut your commute's carbon footprint with our Cycle2Work Scheme
• Competitive base pay benchmarked to market, plus commission & performance bonuses on most roles
• Recognition for length of service, marked with special days & celebrations
• Funded professional qualifications to back your development & career growth
• Regular company socials, because we work hard & socialise even harder
• Access discounts at over 900 retailers through our smart spending app, plus a wellbeing centre with resources to help you stay active, eat well, build financial confidence & look after your mental health

At KFH, we're committed to creating an inclusive workplace where everyone feels valued, respected and able to thrive. We welcome applications from all backgrounds and experiences and believe diversity strengthens our business.

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