Front Office - Reception Manager

Front Office - Reception Manager

Department: Front Office

Employment Type: Full Time

Location: Hilton London Bankside

Description

As a Reception Manager, you’re not just overseeing the front desk—you’re creating the first and last impressions that make every guest’s stay unforgettable.

You’ll lead the Reception Team with enthusiasm and care, helping them provide exceptional service while fostering a welcoming, confident, and supportive environment. Every interaction is an opportunity to inspire, assist, and leave guests feeling valued and well looked after.

What You Will Do In This Splendid Role:

Our team are the heart and soul of all we do. Here’s what you’ll be up to:

• Creating a warm and inviting atmosphere at the front desk, ensuring every guest feels genuinely welcomed.
• Supervising and supporting the reception team, providing guidance, training, and encouragement to deliver excellent service.
• Ensuring smooth and seamless check-in and check-out processes for all guests, maintaining high standards of organisation, efficiency, and attention to detail.
• Continuously look for ways to enhance the guest experience and improve front desk procedures.

What Makes You Splendid:

We live by our values – and we’d love you to bring them to life every day:

• Open - We’re a family where everyone’s welcome and welcoming. We believe in creating a space where people feel seen, heard, and valued.
• Nimble - We’re a nimble organisation our independence empowers us to make bold decisions quickly and create meaningful change.
• Brilliant - We’re looking for someone who’s passionate about doing great work and always looking for ways to improve.
• Honest - We’re looking for someone who’s passionate about doing great work and always looking for ways to improve.

Bring your personality, positivity and passion for people and we’ll give you the training and support to shine.

Our Splendid Benefits:

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

• Employee Assistance Programme (EAP) – confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts – stay with us or our partner hotels at special team rates including discounted rates for friends and family.
• Food & Beverage Discounts – enjoy meals and drinks at reduced prices across our hotels.
• Life Assurance – peace of mind for you and your loved ones.
• Salary Sacrifice – Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
• Stream – access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
• Pension - Auto enrolment into the company pension scheme.
• Learning & Development - Opportunities available to progress your skills and career.

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