Customer Services Advisor

Central Reservations Assistant – The Voice Behind Great Stays & Dining

Location: Office above the Wheelwrights Arms

Hours: Part-time | 7-day availability | 9am–8pm shifts | Evenings & weekends | Holiday cover

We’re on the hunt for a vibrant, detail-driven Reservations Assistant to join our Central Reservations Team – the heartbeat of guest bookings across our charming pubs and boutique bedrooms.

If you're passionate about delivering stand-out service from behind the scenes and thrive in a fast-paced, people-focused environment, this is your moment.

What You'll Be Doing

• Be the friendly voice and quick-thinking brain behind all guest enquiries – phone and online.
• Manage restaurant and bedroom bookings across our pubs and inns using our reservation platforms.
• Cross-sell experiences and recommend the perfect spot – whether it's a cosy corner or a romantic stay.
• Work hand-in-hand with our pub managers to deliver seamless guest journeys.
• Make every guest feel like a VIP – before they even walk through the door.
• Receive full training to help you shine in your role.

A Bit About You

You’re the kind of person who loves making people’s day – even from behind a screen or phone line. You're organised, proactive, and take pride in the little details that make a big difference.

What makes you tick

• Experience in hospitality or a reservations-based role
• Excellent communication skills (you’re a natural on the phone!)
• A positive, can-do attitude and love for customer care
• Cool under pressure and able to juggle tasks with a smile
• Team player who enjoys collaboration and connection
• Comfortable navigating booking systems (training provided)

Perks & Benefits

• Weekly pay – because who wants to wait?
• 30% friends & family discount across all pubs – up to 6 people!
• Discounted stays in our Charming Bedroom collection
• Exclusive online perks – deals, discounts & rewards
• Flexible shifts to work around your life
• Pension scheme to plan ahead

If you’re ready to bring your personality, professionalism, and passion for hospitality to the team, and join us in making every booking something special.

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