Customer Service Co-ordinator

Tamworth Source: WhatJobs

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Are you the person people trust to get things sorted? Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a Customer Service Advisor on a full-time, permanent basis.

Job Role

Taking inbound calls and dealing with enquiries from customers, the external sales team and general public
Managing customer enquiries received via email
Processing internet and email orders
Preparing customer quotes
Setting up customers for online ordering
Working closely with Area Sales Managers
Liaising with carriers to chase deliveries and obtain proof of delivery
Managing forward orders, call-offs and customer projects
Monitoring orders, deliveries and service levels while building strong relationships with key accounts

Skills and Experience

Previous experience in a similar role
Demonstrating excellent customer service and communication skills
Being personable, approachable and confident when dealing with customers
Remaining calm and professional when handling challenging customer situations
Using initiative to identify solutions and resolve problems
Working effectively both independently and as part of a team
Managing workload and time effectively within a busy environment
Maintaining a high level of accuracy and efficiency
Having basic knowledge of Microsoft Word, Outlook, Excel and Sage would be advantageous, although full training will be provided

Package and Benefits

Monday to Friday 9.30am -5.30pm

Pension

3% employer contribution, 4% employee contribution, 1% tax relief, pensions advisor to visit the site twice a year

Healthcare

All employees are entitled to the Health Assured Employee Assistance Programme from day one, providing a free 24hr confidential helpline on various issues.
On completion of the 6-month probationary period, healthcare cash plan is available

Holiday Entitlement

24 days holiday plus 8 statutory bank holidays. After 3 years service this increases to 24 days plus BH and at 6 years service it increases again to a maximum of 25 days plus BH.
After completing 6-month probationary period, all employees are entitled to up to 5 days unpaid annual leave in addition to their paid allowance. This is pro-rata in the first part year, following probation.