Desktop/Windows Support engineer

Deskside Support Engineer (Laptop Migration Project)

Location: Central London
Model: 100% On-site (5 days/week)
Contract: Inside IR 35

About the Role

We are hiring a customer-focused Deskside Support Engineer for a large-scale laptop migration and workplace transformation project in London. You will deliver hands-on, high-touch support to ensure smooth device upgrades and minimal business downtime.

Key Responsibilities

• Device Provisioning: Perform laptop setup, imaging, profile transfers, and post-migration validation (Windows 10/11).
• Deskside Support: Deliver floorwalking, walk-up, and "white-glove" support to end-users post-cutover.
• Troubleshooting: Fix hardware, M365 app, VPN, network connectivity, and printer issues.
• Queue Management: Log and resolve migration support tickets in ServiceNow within strict SLAs.

Requirements

• Strong background in Deskside / EUC Support with enterprise rollout/migration experience.
• Mandatory: Hands-on experience with ManageEngine Desktop Central .
• Solid skills in Windows 10/11, Microsoft 365, Intune, Autopilot, SCCM, and Active Directory / Entra ID .
• Customer-first mindset with exceptional face-to-face communication skills.
• Must be fully available 5 days/week on-site in London.

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