It Service Desk Analyst L2 (Information Technology)

In this role, you'll diagnose and resolve complex IT issues across Microsoft 365, Active Directory, Entra ID, Intune, Windows and endpoint technologies , supporting users and ensuring minimal disruption to business operations. You'll also work closely with technical teams, third-party suppliers and mentor junior analysts where required.

Desirable experience -

• 2-5 years' experience within IT Support, Service Desk, Desktop Support or IT Operations
• Strong troubleshooting skills across Microsoft technologies
• Experience with Active Directory, Entra ID, Intune and Windows environments
• Knowledge of ITSM/ticketing systems
• Excellent customer service and communication skills

This is a full time and part time role on a temporary contract basis.

Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.

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