Service Desk Engineer

IT Service Desk Engineer

South Wales / Hybrid Field-Based Role with a ASAP start date ideal.

What You'll Be Doing

• Acting as the escalation point for complex technical support issues.
• Providing remote and occasional on-site support to business customers.
• Troubleshooting Microsoft 365, Azure and hybrid infrastructure environments.
• Supporting Windows Server environments and core technologies including:
• Active Directory
• Group Policy
• DNS / DHCP
• Remote Desktop Services
• Administering Microsoft 365 tenants and cloud services.
• Supporting virtualised infrastructure and cloud-based deployments.
• Diagnosing networking issues involving:
• Switching, Routing, VPNs, VLANs, Firewalls, WAN connectivity
• Providing support for VoIP and unified communications platforms.
• Collaborating with third-party software vendors to resolve application issues.
• Maintaining accurate system documentation and technical knowledge articles.
• Assisting with proactive monitoring, preventative maintenance and system health checks.

What We're Looking For

Essential Experience

• Proven experience in a Service Desk, 1st/2nd or 3rd Line support role
• Strong Microsoft technology background.
• Experience supporting Microsoft 365 environments.
• Knowledge of Azure services and cloud technologies.
• Experience administering Windows Server environments.
• Solid networking troubleshooting skills.
• Excellent customer service and communication abilities.
• Strong problem-solving mindset with the ability to take ownership of issues.

Technical Skills

Experience with some or all of the following:

• Microsoft 365
• Azure
• Entra ID (Azure AD)
• Intune / Endpoint Management
• Windows Server
• Active Directory
• Group Policy
• DNS & DHCP
• Remote Desktop Services
• Virtualisation technologies
• VPN technologies
• Firewall administration
• VLANs, switching and routing
• Endpoint security solutions
• VoIP platforms

Desirable

• Experience within a Service Desk or Managed Service Provider environment.
• Exposure to cloud migrations and infrastructure projects.
• Relevant Microsoft certifications.
• Experience supporting mixed Microsoft and Apple environments.

Role at a glance:

• IT Service Desk Engineer (Service Desk, Cloud Infrastructure and Field support)
• A starting salary of £32,000 - £36,000 depending on experience
• South Wales – Nantgarw/Caerphilly office with Hybrid working
• Free onsite parking
• Modern, IT focussed officesTraining & Certifications with a clear progression plan.
• Working patterns are typically 08:00-16:00 / 09:30-17:30 providing flexibility around family life
• Plus lots of other benefits ...

Please note, we are unable to provide sponsorship opportunities and candidates must hold a valid driving licence.

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