Be the first point of contact, delivering exceptional customer service in-person, by telephone, digital channels and in writing
Prepare for, facilitate and support the smooth running of hearings across HMCTS business areas
Handle enquiries, resolve routine issues and signpost users to the right support using service scripts and knowledge information
Maintain accurate records and undertake administrative tasks, ensuring secure information management and compliance with retention and data loss protocols
Support listing and scheduling, including responsiveness to urgent requests and adherence to listing policies
Manage jury service tasks such as selection, deferral, reassignment and attendance tracking, plus processing related fees/expenses
Help with enforcement support, including basic financial/statistical reporting and supporting financial assessments
Log and *escalate* building/facilities and IT issues, and support health and safety activity under team leader guidance
What you’ll bring:
The ability to work flexibly in a team, handling delegated tasks to meet operational priorities
Digital confidence, including proficiency with Microsoft Office and other databases
Clear communication skills to explain processes in potentially difficult or complex situations
Proactive problem-solving-resolving what you can and escalating appropriately when needed
Resilience and professionalism, including impartiality when dealing with distressing information or challenging interactions
Confidence working under established procedures, making routine decisions promptly and appropriately
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
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