Admin Officer (AO)

Admin Officer (AO)

Location: Bradford (BD1 1JA)

Additional information:

• Office-based role: 37 hours per week
• Pay rate: £12.86 per hour

If you're someone who enjoys helping people through clear communication and organised admin, this is a chance to support important court services in a busy, public-facing environment.

Our Client is hiring an Admin Officer (AO) for a Bradford-based role with an office-based working pattern.

What you'll be doing:

• Carry out administrative tasks to help prepare for, facilitate, and support a range of court hearings
• Support court users and stakeholders through face-to-face engagement, telephone (incoming and outbound), and correspondence in different formats-especially where needs may be complex
• Use service scripts and knowledge articles to signpost users to the right support and provide accurate information to help participation in justice
• Follow complaints policies and procedures, responding promptly and helping prevent escalation (including updating OPTIC as required)
• Support operational delivery by working to standard operating procedures and maintaining service and performance standards
• Handle case files with accurate data entry and secure information management, in line with retention and data loss protocols
• Support jury service admin including selection, deferral, reassignment, attendance tracking, and processing related expenses and court fees
• Assist with listing and scheduling to support efficient use of judicial time, including responsiveness to urgent matters
• Provide judicial business support such as diary coordination and local administrative tasks
• Help with enforcement support activities, including financial assessments, fine collection support, and producing basic statistical/financial reports
• Contribute to health and safety operations (e.g., PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)
• Take on some court usher responsibilities as required

What you'll bring:

• Confident customer service skills with the ability to provide clear, consistent information-calmly and professionally-especially to people with complex needs
• Strong organisation and attention to detail to manage case file admin accurately and securely
• Comfort working to procedures and performance targets in a structured, service-focused environment
• Reliable communication across face-to-face, phone, and written correspondence
• A proactive approach to risk awareness-able to identify issues relating to court buildings and respond appropriately
• The ability to balance multiple administrative duties while supporting key processes (including listing/scheduling and jury service tasks)

If you're motivated by meaningful work and take pride in delivering accurate support for the public, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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