Admissions Caseworker

Admissions Caseworker

Location: Hybrid - onsite days based in Civic Centre, Walsall Town Centre.

Rate: 14.82 per hour PAYE / 20.10 per hour Umbrella

Hours: 37 hours per week, Monday to Friday, 9:00am - 5:00pm (flexibility around working hours available)

Contract: Temporary, 12 months with potential for extension

Start Date: 2nd November 2026

The Role

Opus People Solutions are recruiting on behalf of our Client, Walsall Council, on a temporary basis. We are currently recruiting for an Admissions Caseworker to join a busy and supportive team on a temporary basis for an initial 12-month assignment, with the potential to extend.

This is an excellent opportunity for an experienced administrator or caseworker with strong organisational skills and the ability to manage a varied caseload while delivering a high standard of customer service.

Key Responsibilities

• Manage and process admissions applications in line with relevant policies, procedures and statutory requirements.
• Assess and verify documentation and supporting evidence.
• Maintain accurate records and case management systems.
• Respond to enquiries from parents, carers, schools and other stakeholders via telephone, email and written correspondence.
• Provide clear advice and guidance regarding admissions processes and procedures.
• Monitor cases and ensure deadlines are met.
• Prepare reports, correspondence and case documentation as required.
• Work collaboratively with colleagues and external partners to support service delivery.

About You

The successful candidate will have:

• Previous experience within administration, casework, education admissions, customer service or a similar environment.
• Excellent organisational and time management skills.
• Strong attention to detail and accuracy.
• Experience handling sensitive or confidential information.
• Excellent written and verbal communication skills.
• The ability to manage a busy workload and prioritise effectively.
• Good IT skills, including Microsoft Office applications.

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