Ecommerce Manager

Ecommerce Manager | West Sussex

Salary: DOE

Want to take an established e-commerce site and make it perform better?

This is a great opportunity to join a well-known retail business and take real ownership of its online performance, with plenty of scope to improve conversion, customer journey and sales.

The role

This is a hands-on e-commerce role for someone who enjoys getting into the numbers, spotting opportunities and making changes that have a measurable impact.

You'll take ownership of the day-to-day performance and development of the website, looking at what's working, what isn't and where improvements can be made.

You'll be:

• Using data and reporting to understand website performance and identify opportunities for growth.
• Improving conversion rates and the overall customer journey.
• Looking at navigation, product pages, basket and checkout to find areas for improvement.
• Spotting and resolving website issues and bugs.
• Developing and implementing CRO and testing ideas.
• Monitoring key e-commerce KPIs and turning the numbers into actions.
• Working with developers and external suppliers on improvements to the site.
• Making sure the website follows e-commerce best practice.
• Supporting and developing an E-commerce Executive within the team.

The site runs on Trade-it by Red Technology, but experience with this platform isn't essential.

What are we looking for?

You'll already have good experience within e-commerce and, most importantly, you'll be able to show how you've improved the performance of a website.

We're looking for someone who can talk through the numbers and explain the difference they've made.

P perhaps you've increased conversion, improved the checkout journey, grown online sales or spotted something in the data that led to a positive change.

You'll ideally have experience with:

• E-commerce website management.
• Analytics and reporting.
• CRO and A/B testing.
• Customer journey optimisation.
• GA4 or similar analytics tools.
• Working with developers, agencies or platform providers.
• Managing or developing a junior member of the team.

You don't need to come from a particular sector. Retail or consumer e-commerce experience would be useful, but the business is much more interested in your e-commerce knowledge, technical ability and commercial mindset.

This is an office-based role .

If you're commercially minded, enjoy improving website performance and want a role where you can make a real difference, I'd love to hear from you.

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