Quality Improver

• ECO Leader

Job Description

Job title: Quality Improver, Full Time

Department: Quality

Location: Mountpark, Eastleigh

GLS: T01

Working hours: Role is full time, 5 days a week, 37.5 hours, Monday - Friday

A brighter future awaits you

CooperVision is one of the world’s leading manufacturers of soft contact lenses with a presence in over 100 countries. Being part of CooperVision means helping improve the way people see each day. It’s more than making contact lenses, it’s about giving lens wearers freedom and confidence to move about their daily lives. We’re all about bright futures – for our people and those who wear our contact lenses.

Job summary - What to expect

Lead quality investigations across the Packaging and Distribution Group, ensuring compliance with company procedures, timely completion, accurate root cause analysis, and effective corrective and preventive actions. Working with cross-functional teams, drive continuous improvement initiatives, lead quality improvement projects, and support compliance with regulatory and Quality System requirements across all business units.

Your responsibilities will include

NCR / Quality Feedback / Complaints / SNC

• Representing QA in NCR, Quality Feedback, Customer Complaint and SNC investigations
• Performing root cause analysis and training this concept to others outside of the QA group
• Monitoring the time taken to complete investigations with the aim of minimising customer impact
• Completing investigation reports individually and with teams, leading meetings where appropriate
• Evaluating effectiveness of corrective and preventative actions

Quality Improvement / Continuous Improvement

• Leading and participating in project groups to improve the quality of products / processes
• Developing supporting documentation for improvement projects including training material
• Providing training to meet project requirements

Risk Assessment

• Risk Assessment Lead
• Risk Assessment Team member and Subject Matter Expert for Quality

Change Management

• ECO Leader
• ECO Change Analyst
• Support Engineering team and wider business with changes

CAPA Leader

Identifying Corrections, Corrective Actions and Preventive Actions within CAPA teams

Working with CAPA leaders to ensure quality issues are investigated in a timely manner, and appropriate corrective and preventative actions are implemented

Quality Data Trending

Review metrics where applicable to monitor performance of Quality processes, such as NCR, Customer Complaints, QFBs and SNCs

GMP

Providing GMP training

Representing QA in GMP improvement projects

Documentation

• Technical Report writing
• Engineering Study approval
• Creating procedures and work instructions

Any Other Duties As Directed By QA Management

A full job description is available upon request.

Experience & Education

• Highly motivated and responsible.
• Good written and verbal communication skills.
• Good organisational skills.
• Ability to work effectively either alone or as part of a team.
• Ability to prioritise workload as appropriate.
• Knowledge of quality improvement tools and processes.
• Knowledge of ISO14971, Application of Risk Management to Medical Devices
• Computer literate, with knowledge of GPS, Baan, Red Prairie, Agile and Microsoft packages.
• Flexibility to work across the UK sites.
• Full, current driving license.
• Minimum of 1 years’ experience in a regulated industry
• Knowledge of Contact Lens and Packaging & Distribution processes
• Experience in Quality or Engineering an advantage
• Knowledge of ISO13485 beneficial
• Knowledge of and experience of using ISO14971, Application of Risk Management to Medical Devices

What we offer

• 25 days holiday
• pension scheme
• healthcare cover
• life assurance
• access to our Wellness Platform to support you in mental health and wellbeing
• a discounted contact lens scheme
• much more!

We are committed to our employees’ personal and professional development and offer extensive training to support your career growth and help every individual to reach their full potential. To help us achieve our goals, we will give you everything you need to help you achieve yours.

We also provide access to LinkedIn Learning to help you develop in your career and grow with CooperVision.

What you can expect

As a CooperVision employee, you will be welcomed into a diverse and progressive global business. We appreciate how important fostering an inclusive culture is and how different perspectives add value and contribute to our success.

All suitably qualified applicants will receive equal consideration and opportunities from CooperVision.

Please view our careers page at to view all other opportunities.

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