Quality Improver

Overview

In this role you lead quality investigations across Packaging and Distribution, ensuring compliant, timely root-cause analysis and effective corrective actions. You drive cross-functional quality improvement projects and uphold regulatory and Quality System standards. You’ll contribute to continuous improvement across business units and support GMP and risk management initiatives. This is an opportunity to shape quality processes and support a global brand’s mission of better vision for wearers.

Pay / Benefits

• 25 days holiday
• pension scheme
• healthcare cover
• life assurance
• Wellness Platform for mental health and wellbeing
• discounted contact lens scheme

Responsibilities

• Represent QA in NCR, Quality Feedback, Customer Complaint and SNC investigations
• Perform root cause analysis and train others in the concept
• Monitor investigation timelines to minimise customer impact
• Lead and participate in quality improvement projects and document outputs
• Develop training materials and provide project-related training
• Lead risk assessment activities and serve as SME for Quality
• Support ECO/change management and CAPA processes
• Review quality metrics (NCR, complaints, QFBs, SNCs) for performance trends
• Provide GMP training and participate in GMP improvement projects
• Create procedures and work instructions
• Perform technical report writing and engineering study approvals
• Support Engineering and wider business with changes

Key requirements

• Minimum 1 year of experience in a regulated industry
• Knowledge of quality improvement tools and processes
• Knowledge of ISO14971 and risk management for medical devices
• Computer literacy with GPS, Baan, Red Prairie, Agile and Microsoft packages
• Full, current driving license
• Knowledge of Contact Lens and Packaging & Distribution processes
• Experience in Quality or Engineering is an advantage
• Knowledge of ISO13485 beneficial
• Good written and verbal communication
• Strong organizational and teamwork abilities
• Ability to prioritise workload

• Good written and verbal communication
• Strong organizational skills
• Ability to work independently and in a team
• ISO14971 (risk management)
• ISO13485
• GMP

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