We're looking for a confident and customer-focused Call Centre Agent to join a busy team supporting a market-leading business.
You'll help customers transition from placing orders over the phone to using a new online self-service platform. You'll provide guidance, troubleshoot issues, process orders and service requests, and ensure customers receive a high level of service throughout.
Key Responsibilities
Guide customers through the online platform and provide technical support.
Encourage customers to adopt new online services.
Process orders and service requests.
Schedule and dispatch service calls.
Triage customer queries and resolve issues where possible.
Keep customers updated and maintain accurate records.
Liaise with hauliers, technicians and internal teams.
About You
Customer service or call centre experience.
Excellent communication and problem-solving skills.
Confidence dealing with customers and overcoming objections.
Strong attention to detail and organisational skills.
A positive, customer-first attitude.
Good computer skills and the ability to learn new systems.
Full training will be provided, so don't worry if you don't meet every requirement.
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