Administrator NEW Banbury Posted today £28,392 - £31,157 per annum Band 4

Job overview

Are you an experienced admin individual seeking a role in mental health?

We are looking to recruit a new Team Administrator to provide a highly valued service to the Adult Mental Health Team.

The AMHT team is dedicated to supporting Doctors and other medical staff who provide support to Adults of working age experiencing Mental Health issues. This role can be demanding, challenging and requires skill to handle all contacts with confidence, compassion, patience and professionalism. We rely upon robust administrative support to run a safe, excellent, and caring service to our patients.

We are looking for someone who has an excellent standard of administrative and IT skills, organisational skills and the ability to manage competing priorities within a challenging and demanding environment.

Main duties of the job

This is a varied role and you will play a vital role within the team, being first point of contact for our patients and providing administrative support for the clinicians across the team. You key responsibilities will include:

• Process and resolve face-to-face enquiries and telephone calls/emails from patients, relatives, staff, and other professionals, promptly and sensitively making autonomous decisions to signpost to appropriate clinician or alternative service, ensuring messages are dealt with or passed on quickly and efficiently.
• Work closely with team members, providing a flexible service and being willing to assist staff with a variety of development work as and when required.

Please see attached JD/PS for full duties.

Working for our organisation

Please note that this role will require us to undertake a DBS check as a part of your onboarding.

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

We offer a wide range of benefits designed to support your career and wellbeing. These include:

• Opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Detailed job description and main responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Person specification

Skills

Essential criteria

• Excellent word processing skills and experience of full range of Windows software.
• Able to create databases and spread sheets/presentations.
• Able to work effectively under pressure, meet deadlines and prioritise workload in a challenging and demanding environment
• Able to deal effectively with a variety of people including patients, carers, staff, and other professionals
• Proven ability of working in a team environment and delivering team objectives.

Desirable criteria

• RIO Training

Experience

Essential criteria

• Proven ability of working in a team environment and delivering team objectives

Desirable criteria

• Working within the NHS
• Knowledge and working practice of Electronic Health Records

Qualifications

Essential criteria

• Good general level of education
• Intermediate level of IT skills

Desirable criteria

• Formal secretarial/ administrative training/qualifications

Documents to Download

AMHT Administrator JD (PDF, 457.8KB)

Guidance Notes for Candidates Applying for a job at OHFT (PDF, 424.6KB)

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