Head Office

Assistant Business Centre Manager – Basingstoke

Job Scope:

• To provide our customers with an exceptional experience, as well as supporting Business Centre Manager.
• Reporting into Business Centre Manager

Job Description:

Responsibilities include but are not limited to;

Front of House – 35%

• Welcoming visitors to the Business Centre
• Offering refreshments to BizSpace guests/tours
• Rapport building and fact finding with customers
• Manage Mailbox and Virtual office customers
• Managing access control for new/departing customers, visitors, contractors
• Maintaining log of BizSpace guests, contractors and attendees for fire log
• Work closely with customers upon onboarding to ensure a smooth transition

Customer Management – 30%

• Enhance the customer journey – build and strengthen rapport
• Coordinate and organise customer engagement activities
• Promote and encourage site networking and event participation
• Identify opportunities to link customers and their businesses with one another
• Manage relationships; encourage positive reviews and oversee complaints

BCM Support – 30%

• Conducting viewings and sales
• Encourage and promote ESG interactivity and engagement
• Deputise BCM role with all aspects of Business Centre management
• Devise regular fun and engaging activities to hold within the Business Centre
• Support social media activity – content, pictures & videos for followers
• Answering and managing calls and enquiries
• Maintaining availability lists, pricing and newsletters
• Support regionally when required within the wider team

Operations – 10%

• Maintain the highest of professional standards
• Daily review of cleaning and maintenance levels
• Oversee cleaning and maintenance operatives and contractors
• Ensure kitchens and communal areas are presented at their best at all times
• Maintain sales literature and collateral, including. ordering thereof
• Maintain standards and oversee management of meeting room bookings
• Stationery and supplies management and ordering
• Participate and drive activities that improve the quality of the services provided

Any other duties reasonably required by your line manager

Key Skills:

• Excellent communication skills at all levels
• Problem solver by nature
• Good knowledge of use of IT
• Use of Microsoft 365
• Good telephone manner
• Professional appearance and personality
• Flexible
• Full clean driving licence

This job description is intended to reflect, in outline, the responsibilities of the post-holder which may change over time in line with the Corporate and local business needs of BizSpace. It will therefore be subject to periodic review.

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