Complaints & PALS Coordinator — Patient Resolution

Oxford University Hospitals NHS Foundation Trust is seeking a Complaints and PALS Co-ordinator to join the established team. You will manage divisional responses, facilitate resolution meetings, and ensure timely documentation while maintaining compassionate patient care.

The role requires excellent written and verbal communication, NHS complaints process knowledge, and the ability to work autonomously or as part of a team under pressure. Experience with Word, Excel and databases is essential.

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