Shop Manager

Lead the launch of our brand-new West Bridgford store and help raise vital funds that brighten short lives across the East Midlands

New Store Opening Early 2027!

Shop Manager

West Bridgford, Nottingham 37.5 hours per week | 5 days out of 7 on a rota basis

Salary £25,465

Be part of something new. Make a difference every day.

Are you an experienced retail leader looking for your next challenge? Do you enjoy motivating teams, driving sales, and creating an outstanding customer experience? If so, we'd love to hear from you.

At Rainbows Hospice for Children and Young People , we provide specialist palliative and end-of-life care to more than 750 babies, children and young people living with life-limiting conditions, while supporting around 3,000 family members, siblings and carers across the East Midlands. Together, we help brighten short lives and support families when they need us most.

About the Role

As Shop Manager, you'll take ownership of the day-to-day running of the store, leading a team of staff and volunteers to maximise income, deliver exceptional customer service, and create an engaging shopping experience.

Key Responsibilities

• Drive sales, profitability and store performance through effective stock management and merchandising.
• Maximise donations and Gift Aid income.
• Ensure a steady supply of high-quality, saleable stock.
• Recruit, train, develop and inspire volunteers and staff.
• Work closely with the E-commerce Manager to grow online sales through platforms such as eBay and Depop.
• Maintain a safe, welcoming and compliant retail environment.

A full list of responsibilities can be found in the Job Description.

What We're Looking For

Essential

• Experience managing a retail environment.
• Strong leadership and people management skills.
• Excellent customer service skills and a passion for delivering high standards.
• Experience managing and developing diverse teams.
• Experience recruiting, training and motivating volunteers.
• Confidence managing budgets and working towards financial targets.

Desirable

• A proven track record of successfully managing a retail outlet.
• Experience working with volunteers within the charity sector.
• Knowledge of risk assessments and health and safety practices.
• Personal volunteering experience.

What You'll Receive

• Blue Light Card and Company Shop eligibility.
• Healthcare Cashback Plan.
• Life Assurance.
• 27 days annual leave plus bank holiday allowance.
• Contributory Pension Scheme or Salary Sacrifice Pension Scheme.
• Employee Assistance Programme.
• Wellbeing support and access to Mental Health First Aiders.
• Regular staff events, away days and guest speakers.

Interested?

For an informal discussion about the role, please contact Ben Wright, Retail Area Manager , at or Hannah Coventry, Associate Director of Retail , at

This role is subject to a Basic DBS check and comprehensive pre-employment screening, including employment references covering the previous five years.

Please note:

We reserve the right to close this vacancy early should we receive a high volume of suitable applications. Early applications are encouraged.

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