Assistant Shop Manager - West Bridgford - 15 hrs

Be part of something extraordinary from day one!

New Store Opening in West Bridgford - Early 2027

West Bridgford, Nottingham

15 hours per week | 2 days out of 7 on a rota basis

Salary £10,000

Are you a retail superstar who loves delivering amazing customer service, inspiring others and turning donated items into vital funds for a life-changing cause?

This is your chance to help launch an exciting new Rainbows charity shop and play a key role in its success from the very beginning.

At Rainbows Hospice for Children and Young People , every sale, every donation and every customer interaction helps us provide specialist care and support to babies, children and young people with life-limiting conditions, as well as their families across the East Midlands. Last year alone, we supported more than 750 children and young people and around 3,000 family members, carers and siblings.

Government funding covers just seven weeks of our annual running costs. Our retail teams help fund the remaining 45 weeks , making every role in our shops genuinely meaningful.

The Opportunity

We're looking for an enthusiastic and customer-focused Assistant Shop Manager to help open and grow our brand-new West Bridgford store.

Working alongside the Shop Manager, you'll help create a welcoming, vibrant shopping experience while driving sales, inspiring volunteers and maximising income to support Rainbows' incredible work.

Whether you're merchandising the shop floor, recruiting volunteers, promoting Gift Aid or supporting seasonal campaigns, you'll make a real difference every day.

What You'll Be Doing

• Supporting the Shop Manager to maximise sales and profitability
• Creating an attractive, engaging and well-stocked shopping environment
• Recruiting, developing and motivating a fantastic team of volunteers
• Delivering outstanding customer service and building community support
• Driving donations and promoting Gift Aid sign-ups
• Helping to achieve income and profit targets while identifying opportunities for growth
• Deputising for the Shop Manager when required

What We're Looking For

We're keen to hear from people who:

• Have previous retail experience
• Thrive in a busy, customer-facing environment
• Are passionate about delivering exceptional customer service
• Can motivate and support volunteers to succeed
• Enjoy working as part of a team
• Have a full driving licence and access to a vehicle
• Want a role where they can genuinely make a difference

Why Join Rainbows?

We know our people are our greatest asset, which is why we offer:

• 27 days annual leave (pro rata)
• Bank holiday allowance
• Healthcare Cashback Plan
• Contributory pension scheme
• Life Assurance
• Blue Light Card eligibility and Company Shop access
• Employee Assistance Programme
• Mental Health First Aiders and wellbeing support
• Fun staff events, away days and opportunities to connect with colleagues across the organisation

Make Retail Matter

This isn't just another retail role. It's an opportunity to help build a brand-new shop, become part of your local community and raise vital funds that help brighten short lives across the East Midlands.

For an informal discussion about the role, please contact Ben Wright, Retail Area Manager , at or Hannah Coventry, Associate Director of Retail , at

This role is subject to a Basic DBS check and comprehensive pre-employment screening, including employment references covering the previous five years.

Please note: We reserve the right to close this vacancy early should we receive a high volume of suitable applications. Early applications are encouraged.

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