Programme Consultant (Education)

Role Overview

SHRI Academy, the training and professional development arm of the Singapore Human Resources Institute (SHRI) , delivers industry-relevant programmes to support HR and people leaders in building capability and staying current with evolving workforce needs.
As SHRI Academy expands its education programme portfolio and outreach, we are recruiting a Enrolment SalesConsultant (Education) to drive programme sales and enrolment growth through proactive lead generation, consultative selling, and disciplined follow-ups.

Key responsibilities

Sales, Lead Generation & Conversion (Primary)

• Own your sales pipeline: generate leads via outbound outreach, referrals, partners, events, and digital channels; qualify opportunities and drive conversion.
• Handle inbound enquiries promptly, conduct needs diagnosis, recommend suitable programmes and pathways, and close enrolments.
• Provide accurate guidance to prospective learners on eligibility, funding options, and programme requirements (e.g. SkillsFuture/SSG-related pathways where relevant)
• Support recruitment activities (open houses, roadshows, info sessions, corporate briefings) and follow through with structured post-event conversion plans.
• Track and report key metrics (leads, conversions, class-fill rate, follow-up SLAs, revenue/enrolment projections)

Student Recruitment & Enrolment

• Manage enrolment lifecycle: applications, documentation, confirmations and payment coordination.
• Conduct orientations/ pre-course briefings and ensure learners are ready
• Maintain clean records in CRM/ database; ensure timely updates and accurate reporting.

Partial Programme-in-Charge (PIC): Programme Delivery Support

• Support assigned programmes end-to-end: schedules, venues, logistics, materials and class admin
• Coordinate with lecturers, learners, vendors, and internal stakeholders to ensure smooth programme delivery and service recovery when issues arise.
• Support assessment/exam admin where applicable

Compliance & Quality

• Ensure documentation and operations comply with relevant requirements and internal procedures; maintain audit ready records.
• Gather feedback, support post-course evaluation, and contribute improvement ideas to increase learner satisfaction and conversion/referral rates.

Requirements

• Diploma/Degree in Business, Marketing, Education, HR or related fields
• Minimum 2 years experience in Academy/training/education sales, corporate training, enrolment services, or programme operations with sales exposure.

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