We are seeking a passionate, experienced, and highly motivatedAssistant Managerto join our team. Working closely with the Store Manager, you will be responsible for ensuring the smooth day-to-day operations of our coffee shop, driving team performance, and providing exceptional customer service. The ideal candidate is a hands‑on leader with a love for coffee culture, excellent communication skills, and the ability to train staff and manage inventory effectively.
Key Responsibilities
Team Leadership & Training
Supervise Staff: Lead baristas and staff during shifts, ensuring high standards of customer service and product quality.
Training & Development: Train new hires on barista skills, coffee preparation, POS systems, and shop policies.
Motivate & Coach: Foster a positive work environment, providing ongoing feedback and coaching to team members.
Scheduling: Assist the manager in creating staff schedules and ensuring adequate coverage, particularly during peak hours.
Operational Management
Day-to-Day Operations: Manage daily opening/closing procedures and ensure the store is clean, well-presented, and fully operational.
Inventory Management: Monitor stock levels, place supplier orders, and conduct regular inventory counts to minimize waste.
Equipment Maintenance: Ensure coffee machines, grinders, and other equipment are maintained and serviced as needed.
Safety Compliance: Uphold all health, safety, and hygiene standards.
Customer Service & Sales
Customer Excellence: Build relationships with customers and resolve complaints or concerns promptly.
Driving Sales: Implement marketing initiatives, promote special offers, and drive sales targets.
Product Knowledge: Maintain expert knowledge of our coffee, tea, and food menu to make recommendations.
Financial & Administrative Tasks
Cash Handling: Oversee cash management, till balancing, and daily bank deposits.
Financial Reporting: Assist with reporting on daily sales and KPIs, helping to manage labour costs and expenses.
Qualifications & Requirements
Experience: 2+ years of experience in a supervisory or management role within the hospitality industry (coffee shop/cafe preferred).
Barista Skills: Strong hands‑on knowledge of espresso brewing, milk steaming, and latte art.
Leadership: Proven capability to lead, motivate, and mentor a diverse team.
Communication: Excellent verbal and written communication skills.
Flexibility: Willingness to work flexible hours, including early mornings, weekends, and holidays.
Physical Strength: Capable of standing for long periods and lifting heavy items (e.g., milk crates, coffee bags).
Right to work in the UK
Why Join Us? (Benefits)
50% staff discount to use on shift and with friends & family!
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