Operations Assistant

We are working with an established business that provides a range of commercial solutions to recruit an organised and customer-focused Operations Assistant to join their team helping customers manage essential services, improve efficiency and reduce operating costs. With a focus on delivering tailored solutions and building long‑term customer relationships, the company prides itself on providing a reliable, personal service.

Working in a busy environment, you will be responsible for managing customer enquiries, maintaining accurate records and ensuring daily tasks are completed efficiently. If you enjoy building relationships, communicating with customers and keeping on top of a varied workload, this could be an excellent opportunity to develop your skills within a supportive team.

Operations Assistant's Key Responsibilities:

• Providing general administrative support to ensure the smooth running of daily operations.
• Managing incoming and outgoing emails, responding to customer enquiries promptly and professionally.
• Handling inbound and outbound telephone calls, delivering excellent customer service.
• Updating and maintaining accurate customer records using the company's CRM system.
• Building positive customer relationships through regular communication and follow‑ups.
• Managing daily tasks, following up on outstanding queries and ensuring work is completed within agreed timescales.
• Working towards KPIs whilst maintaining productivity and quality standards.
• Supporting the wider team with general operational duties as required.

Skills & Experience Required:

• Previous experience in an administrative, customer service or operations-based role.
• Excellent written and verbal communication skills, with a confident and professional telephone manner.
• Experience or confidence in handling both inbound and outbound telephone calls.
• Strong organisational skills, with the ability to manage a varied workload and prioritise effectively.
• A customer-focused approach, with the ability to build positive relationships and handle enquiries professionally.
• Good IT skills, including experience using email, databases and CRM systems.
• A proactive attitude, with the ability to take ownership of tasks and use initiative.
• Comfortable working towards KPIs and achieving agreed targets.
• A good eye for detail and a commitment to maintaining accurate records.

Benefits Package:

• Competitive salary, dependent on experience.
• 36 days' annual leave, inclusive of bank holidays.
• A varied role offering the opportunity to develop your skills across administration, customer service and operations.

Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK.

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