Accommodation Manager

About the role

Our client is a local authority looking to appoint an experienced Accommodation Services Team Leader to help lead the day-to-day running of its Extra Care and Homeless Accommodation services. The role suits someone who combines practical management skills with a genuine commitment to supporting vulnerable people, including those experiencing homelessness and rough sleeping, and older people who need care.

The successful candidate will be a key point of contact for residents, staff, visitors and contractors, providing visible leadership and making sure each service is safe, welcoming and well managed. You will oversee staffing, safeguarding, health and safety, security, tenancy support, allocations and resident engagement, and you will respond calmly and confidently to emerging issues and risks.

You will work closely with the Asset Manager (Accommodation) to support and develop staff, monitor service performance, manage site standards and maintenance, and make sure residents receive a high-quality, person-centred service. Location, contract type, salary or rate, and working arrangements will be confirmed with candidates.

Main responsibilities

• Lead the day-to-day operation of Extra Care and Homeless Accommodation services
• Act as a key point of contact for residents, staff, visitors and contractors
• Supervise, support and develop staff, including managing rotas, performance and training needs
• Make sure safeguarding procedures are followed and concerns are reported and escalated appropriately
• Oversee health and safety, fire safety and site security, including regular checks and risk assessments
• Manage tenancy support, allocations and move-in and move-out processes in line with policy
• Support residents with complex needs and work with partner agencies, support services and health and social care teams
• Respond to incidents and emerging risks, and make sure they are recorded and followed up
• Monitor service performance, resident outcomes and site standards, and report to senior managers
• Oversee site maintenance, repairs and contractor visits, working with the Asset Manager (Accommodation)
• Encourage resident engagement and feedback, and use it to improve the service
• Maintain accurate records and make sure data is kept up to date on relevant systems

Requirements

Essential

• Experience supervising or leading a team in housing, supported accommodation, homelessness services, extra care or a comparable setting
• Understanding of safeguarding responsibilities and how to act on concerns
• Knowledge of health and safety requirements in residential accommodation
• Experience supporting vulnerable people, including those experiencing homelessness or older people requiring care
• Ability to manage a busy service, prioritise competing demands and stay calm under pressure
• Strong communication skills, with a clear and approachable style when dealing with residents, staff and partners
• Good organisational skills and attention to detail
• Resilience and a commitment to person-centred support

Desirable

• Local authority experience
• Knowledge of tenancy management, allocations and housing legislation
• Experience working with rough sleeping or temporary accommodation services
• Experience managing site maintenance, contractors and security arrangements
• A relevant qualification in housing, health and social care or management

The offer

Location, contract type, salary or rate, and working pattern will be confirmed with candidates. The role offers real responsibility for services that make a direct difference to residents’ safety, wellbeing and independence, within a local authority accommodation team.

If you are an organised and approachable leader who wants to make a practical difference for people in extra care and homeless accommodation, this role offers a varied, responsible position at the heart of the service.

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