Provide administrative support to the Transitions team, specifically in the processing and administration of 7IM SIPP transfers, to ensure timely transition of client assets into 7IM. Responsible for processing new SIPP transfer instructions and chasing cases with counterparties to ensure transfers are completed in a timely manner. Work with the Transitions team to track and report on assets in transfer and ensure adherence to Service Level agreements, liaising with colleagues and third parties to follow up and update on progress.
Responsibilities
Check and process transfer requests received from 7IM relationship management teams, liaising with third parties regarding settlement and inputting instructions into Pershing NEXUS system
Communicate with counterparties, fund managers and custodians to manage the smooth and timely transition of client assets to and from 7IM
Efficient tracking and reporting of assets in transfer using the Transfer Tracker system, providing clear and relevant updates to enable the client (internal and external) to monitor progress of the transfer
Management of team mailbox, post and telephone queries
Process transfers through our electronic re-registration system - Origo and Altus
Monitor reports and systems to check for receipt of funds and assets
Chase and validate SIPP transfer information from third parties
Process payments to clients and third parties in relation to transfers out of 7IM
Ensure adherence to internal and client operational procedures and controls
Treat clients (internal and external) and colleagues fairly and adhere to the 7IM mission and tenets
Maintain relationships with other 7IM departments
Other relevant information
Reports to the SIPP Squad Lead
This role works closely with others within the team sharing the workload and responsibility so a team attitude is needed - helping others when required
Flexible attitude to duties, as the role requirements may evolve to meet changing demands within the team. The successful candidate may undertake training to provide holiday cover to other areas within Operations
About You
Knowledge
Knowledge of tax wrapper structures including SIPP, ISA, and GIA
Knowledge of Pershing NEXUS system is an advantage
Strong knowledge of asset transfer processes, including unit trust, CREST, foreign, and cash movements
Knowledge of Electronic reregistration and Origo and Altus is an advantage
1-3 years SIPP transitions/Administration experience
Qualifications
Ideally studying towards the IOC certificate or already qualified
Skills
Accuracy, thoroughness and attention to detail
Organisation and prioritisation skills to manage own workload to meet deadlines
Good communication skills (oral and written) in order to deal with queries received via telephone, email and face-to-face, and to ensure responses and updates are both clear and relevant
Ownership and initiative
Understanding the importance of treating customers fairly to deal with any issues that occur promptly and efficiently
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