Application Support Engineer Software Support Product Support
C#, SQL, JavaScript
Hybrid Working - Fareham, Hampshire
£30,000 - £35,000 + benefits
We're looking for a driven Application Support Engineer to join my client and help deliver exceptional customer support for business-critical applications. If you enjoy problem-solving, working with clients, and collaborating with developers to deliver real solutions, this could be the role for you.
What You'll Be Doing
Providing technical support and resolving application issues within agreed SLAs
Troubleshooting and managing client tickets from start to resolution
Working closely with stakeholders, analysts, and developers
Communicating clearly with clients and delivering excellent customer service
Gathering requirements for system changes (RFCs) and supporting their delivery
Testing, documenting, and supporting application updates
Assisting with debugging and implementing improvements (training provided)
Contributing to team development and continuous improvement initiatives
Skills Required
Must have commercial experience in application/software support
Exposure to C#, SQL, JSON, JavaScript, HTML, IIS, SQL Server
Strong problem-solving and analytical skills
Excellent communication (technical non-technical)
High attention to detail and organisation
Self-motivatwith a willingness to learn
Highly Desirable:
Knowledge of Agile, DevOps, and software lifecycle
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