Our client is seeking a proactive and customer-focused IT Support Engineer to join their growing team. This is an excellent opportunity for someone with strong technical troubleshooting skills who enjoys providing first-class support to users and helping maintain reliable IT systems. The successful candidate will play a key role in supporting day-to-day operations while contributing to ongoing IT projects and improvements.
Key Duties
Provide 1st and 2nd line IT support to internal users.
Diagnose and resolve hardware, software, and network issues.
Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals.
Manage user accounts, passwords, and permissions within Microsoft 365 and Active Directory.
Install, configure, and update software applications.
Monitor and maintain IT infrastructure to ensure optimal performance.
Escalate complex technical issues where required.
Maintain accurate records of incidents, support requests, and resolutions.
Assist with system upgrades, deployments, and IT projects.
Ensure compliance with company IT policies and security procedures.
Requirements
Previous experience in an IT Support, IT Technician, or Helpdesk role.
Good knowledge of Microsoft Windows operating systems and Microsoft 365.
Experience supporting hardware, software, printers, and networking equipment.
Understanding of Active Directory, Exchange, and user administration.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service abilities.
Ability to prioritise workloads and manage multiple support requests.
Familiarity with networking concepts such as TCP/IP, DNS, and DHCP is desirable.
Full UK driving licence preferred.
Relevant IT qualifications (CompTIA, Microsoft, or equivalent) are advantageous.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
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