Admin Officer

Admin Officer (Grade 4)

Location: Blandford Forum, DT11-8ST Monday-Friday 9am-5pm Pay rate:£17.84

At Our Client, we don't just talk about diversity and inclusion-we actively build it into how we work. If you're someone who enjoys helping people, turning enquiries into clear action, and communicating with confidence, this varied role could be a great fit. You'll support excellent customer service while strengthening engagement with key stakeholders.

What you'll be doing:

• Manage executive and political correspondence-from logging through to final, high-quality responses
• Help prepare clear, accurate briefings for MPs and support relationship-building with political stakeholders
• Work with Government Relations to respond to Parliamentary Questions, often to tight deadlines
• Triage and coordinate MP and stakeholder enquiries, delivering timely, professional outcomes
• Support customers with enquiries, complaints, and FOI/EIR requests, including managing a caseload in line with operational instructions
• Lead on complex complaints and information requests, ensuring statutory requirements and the Customer Charter are met
• Lead complex enquiries for the Wessex area, working across the organisation to gather accurate information and deliver responses
• Contribute as part of a dispersed team across Blandford and Bridgwater, with occasional meetings

What you'll bring:

• Strong written and verbal communication skills, with the drive to shape clear, compelling messages
• Enthusiasm for customer service, with experience handling general enquiries and customer contact (in person or digital)
• Confident self-management-able to prioritise and meet deadlines
• Experience handling FOI/EIR requests and managing information enquiries
• A team-first approach, building positive working relationships
• The ability to guide or support others
• A basic understanding of the remit of Local Operations technical teams

Additional information:

• Occasional meetings with a dispersed team across Blandford and Bridgwater

If you're successful in your application a Basic DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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