Business Transformation Analyst

Business Transformation Analyst

Insurance | City of London | Hybrid

We are working on behalf of a leading global insurance organisation to appoint a Business Transformation Analyst into their UK Change & Transformation function.

This is a great opportunity for an experienced Business Analyst with a strong insurance background to work on meaningful business change across a range of operational and commercial areas, including Underwriting, Claims and wider Insurance Operations.

The role is particularly suited to someone who enjoys going beyond traditional requirements gathering - someone who can understand a business problem, challenge existing ways of working, identify opportunities for improvement and help drive change through to implementation.

The opportunity

• Analyse end-to-end processes, operating models and customer journeys
• Identify inefficiencies, risks and opportunities for improvement
• Translate complex business problems into practical solutions and recommendations
• Facilitate workshops and engage stakeholders across business and technology
• Support transformation initiatives from discovery through to implementation
• Use data and analysis to identify trends, root causes and opportunities
• Contribute to process redesign, business readiness and operating model change
• Identify opportunities for automation, digitalisation and AI-enabled improvements
• Support UAT, implementation and benefits realisation

What we're looking for

• Essential: experience within the insurance industry
• Strong experience delivering business change / transformation, rather than purely technical BA work
• Commercial insurance experience across areas such as Underwriting, Claims, Pricing, Operations, Distribution or Delegated Authority
• Strong stakeholder management and workshop facilitation skills
• Experience with process mapping, requirements analysis and business process improvement
• Comfortable using data to support analysis and decision making
• Exposure to tools such as Power BI, Tableau, SQL, Miro or similar would be beneficial
• A curious, commercially minded approach with the confidence to challenge existing processes and ways of working

Location: City of London

Working pattern: Hybrid - 2/3 days per week in the office

This is an excellent opportunity for an insurance BA looking to join a well-established global organisation and work on genuine business transformation, rather than simply supporting incremental change.

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