Service Engineer - IRS

We are small family run business who offer specialist system installation services to the construction industry, specifically working in the new build housing sector. We are seeking a Service Engineer - IRS on a Full time basis, to work within our team delivering service, maintenance and fault finding across a range of IRS and signal distribution systems such as:

• IRS Systems
• Satellite Distribution Systems
• Terrestrial (TV) Distribution Systems

Reporting to the Operations Manager successful candidates will ultimately be responsible for taking ownership of their own time on site and working towards delivering service and maintenance visits on time and to our high quality of standards and workmanship.

We are looking for an energetic and confident individual who is ready to take on a new challenge and work within a growing team of professionals.

Key Areas of Responsibility

• Service, maintenance, testing and fault finding of IRS and signal distribution systems as per industry and British standards
• Diagnosing faults on satellite and terrestrial distribution systems and carrying out repairs efficiently
• Carrying out routine inspections and planned preventative maintenance (PPM) visits
• Testing and measuring signal levels, MER/BER, alignment and distribution performance where applicable
• Producing accurate service reports, test results and recommendations for remedial works
• Management inventory of and organisation of company Van
• Ensure all work carried out is of a high quality and standard
• To follow safe working procedures and operating procedures
• To follow all compliance procedures
• To enter correct and detailed reports on our SIMPRO mobile app system
• To work safely following all RAMS and correct use of provided PPE
• Updating progress trackers for live projects (where applicable)
• Liaising with clients and site teams to provide progress updates and technical advice
• Supporting system handover and basic end user guidance where required
• Ensuring your time is managed efficiently and tasks are prioritised correctly on site
• Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers.

Key Performance Indicators (KPI’s)

• Meeting & exceeding service response and delivery deadlines
• Customer Satisfaction
• Developing strong and effective relationships with internal staff & customers
• Right first time fault resolution and reduced repeat visits
• Accurate reporting and compliance documentation

Required Attitude & Work Ethic

• Strong attention to detail and organisational skills
• Excellent interpersonal & communication skills
• Ability to remain effective even when working under pressure
• Ability to handle sensitive and confidential information
• A driven and optimistic team player
• Critical thinking and problem-solving skills
• Honesty, Integrity and reliability
• Flexibility in approach and outlook when the situation demands

Required Experience, Knowledge & Skills

• Experience working in a similar IRS service engineer position (minimum 5 years+)
• Strong fault finding and diagnostic skills across satellite and terrestrial systems
• Confidence using signal meters and test equipment (levels, MER/BER etc)
• Good written and verbal communication skills
• Proficiency with basic computing functions and mobile reporting tools
• Competent and experienced with working with technical drawings and as-fitted information
• Understanding of relevant British Standards and compliance requirements

Expected Qualifications

As a minimum we expect engineers to hold a current ECS Card in addition to other manufacturer and sector specific accreditations.
CAI accreditation or other relevant satellite/IRS qualifications would be an advantage.

Future Developments and Opportunities

Training and supervision would be provided but it is expected that the successful candidate would continually increase their market and technical competence on their own initiative.

Development from the initial role could be driven by the successful candidate as the company grows to progress to Senior, Commissioning and Management roles.

What's on Offer

• This is a Full time field based position working primarily in London and the South east.
• Working hours to be 6.30am-4pm Monday to Friday although some flexibility may be required
• 20 days holiday + Bank Holidays + extra day for birthday
• Excellent Overtime rates to boost your earnings x1.5 on Saturdays, x2 on Sundays
• All work clothing and PPE provided
• Company Phone Provided
• Company Laptop Provided
• Company Vehicle Provided

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