Customer Supply Coordinator

Hybrid Full Time Permanent

About the Role

An exciting opportunity has arisen for a Customer Supply Coordinator to join a busy supply chain operation based in Warwick, UK. The role will take responsibility for order planning, key account fulfilment and delivery coordination, helping to maximise product availability while managing logistics efficiently and cost-effectively.

Working closely with customers, supply sources, logistics providers, sales and finance teams, you will coordinate end-to-end supply requirements and support a high standard of customer service. This position would suit an analytical and commercially minded professional with experience in supply chain planning, order management, logistics or key account support, together with strong Excel skills.

Duties & Responsibilities

• - Take ownership of order planning and order management for key customer accounts, using established processes alongside account-specific requirements.
• - Coordinate cross-functional activity between customers, supply sources, logistics providers, sales and finance teams to maintain effective order fulfilment.
• - Work closely with customers and internal teams to maximise product availability in line with demand, agreed targets and commercial campaigns.
• - Use SAP and Microsoft Excel to combine datasets, analyse information and produce accurate internal and external reports.
• - Proactively plan and communicate delivery requirements with third-party logistics providers (3 PLs), identifying opportunities to improve availability and logistics efficiency.
• - Investigate delivery discrepancies and coordinate appropriate solutions while balancing customer service requirements with operational costs.- Build productive relationships with internal and external partners while proactively managing customer enquiries through to resolution.
• - Support key account performance through strong commercial awareness, effective communication and an understanding of customer requirements.

Education & Skills Required

• - Previous relevant experience in supply chain, planning, order management, logistics, key account support or a related business environment, or a relevant educational qualification.
• - Supply chain, key account support or business-related education is advantageous, although no specific degree is required.
• - Good working knowledge of Microsoft Excel and PowerPoint; experience with Power BI and SAP would be beneficial, but is not essential.
• - Strong analytical, problem-solving and critical-thinking skills, with excellent accuracy and attention to detail.
• - Confident communication, negotiation and influencing skills, with the ability to build effective relationships with internal teams, customers and external partners.
• - Strong organisational and commercial skills, with the ability to prioritise multiple responsibilities, adapt to changing requirements and travel when business needs require it.

Hours: 9:00am - 5:30pm
Location: Leamington Spa.
Working Pattern: Hybrid - 3 days in the office and 2 days working from home, with flexibility.

This is an excellent opportunity to develop your supply chain career within a collaborative international working environment.

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