Property Manager

Department: Casa by Moda - Operations
Location: Nottingham Hybrid, Home, Office & Site (Nottingham) as needed
Salary: £32K
Property Manager, Casa by Moda

WE’RE A LIFESTYLE, NOT A LANDLORD

Casa by Moda is part of rental living pioneer Moda Living’s single family rental platform, Moda Family Homes. Moda is creating the UK’s leading lifestyle experience brand by delivering and operating next generation spaces to live, work and play.

At Casa, we push the boundaries of style, service and community - focusing on best-in-class service, market-leading technology, health & wellbeing offerings and sustainability.
We have a clear objective of pioneering positive change to the UK rental landscape and creating happy healthy, connected and well communities.

THE IDEAL CANDIDATE

The ideal candidate will play a key role in supporting the overall delivery of the single-family home model, aligning your efforts with company objectives, metrics, and policies. We need a technically minded individual who can assist with phased handovers and escalated defects and maintenance.

Additionally, you will collaborate closely with the Development team to facilitate a seamless handover of neighbourhoods from the mobilisation stage to operations. Through your effective management of these responsibilities, you will contribute significantly to maintaining the properties, enhancing resident satisfaction, and improving overall operational efficiency.
Based in our Harrogate office or visiting the neighbourhoods, you will report into the Head of Operations and work closely with the marketing and leasing teams.

JOB DESCRIPTION

Responsibilities include:

Mobilisation

• Utilise standard processes to enable a smooth handover from the house builder
• Regularly travel to site for handovers of the homes
• Ensure units are clean, well maintained and meet quality standards
• Escalate any necessary snags and issues identified during handover
• Maintain clear and concise systems to measure and manage the delivery process
• Establish and maintain transparent lines of communication with other departments, including the development and operations teams, and the relevant site contractors and 3rd party agencies

Defects Resolution

• Support residents, contractors and the operational team during resolution of defects and escalation of issues
• Support colleagues with technical insight, if required, for the resolution of resident complaints and queries
• Oversee the defects process, ensuring prompt resolution within service level agreements.

Responsive Maintenance Oversight

• Collaborate with teams to address maintenance issues promptly.
• Technically support the team in the handling of difficult repair issues and visit site as required
• Conduct inventories and mid-tenancy inspections, arranging repairs as necessary
• Oversee soft and hard FM partners, identifying areas for improvement.
• Monitor work order proposals and ensure compliance with approval processes

Legal Compliance

• Stay updated on legislation, statutory health and safety inspections
• Conduct regular inspections and health and safety audits, ensuring compliance.
• Handle utility and council tax invoices
• Implement recommendations from health and safety assessments and audits.
• Ensure compliance with all relevant laws and regulations.

WHO YOU ARE

• High attention to detail and a team-player with a can‑do attitude
• Exceptional communication, negotiation, and persuasion skills
• Genuine passion for property & commitment to safe working practices
• Ability to prioritize and manage high workloads during peak periods
• High levels of integrity and reliability, consistently meeting deadlines
• Solutions‑oriented approach to drive positive outcomes

EXPERIENCE AND SKILLS

• Solid background in property/facilities management
• University degree or relevant industry training (Ideally IOSH as a minimum) with regular CPD.
• Confident in setting up systems and processes to support the delivery model
• Intermediate proficiency in Microsoft Word, Excel, and Outlook - experience using property management software is preferred.
• Professional verbal and written communication skills, problem-solving skills, and an ability to handle advanced conversations in a professional and customer‑focused manner.
• Able to demonstrate an organized and professional approach and ability to prioritize.
• Driving Licence required due to ad hoc travel to the neighbourhoods

BE MORE YOU

• Ability to work remotely, in the office and on site as required
• Workplace pension scheme
• 30 days annual leave (inclusive of bank holidays)
• Comprehensive employee benefits scheme including discounts on global brands, Bike2Work scheme, subsidised mental health care with MYNDUP and free digital GP appointments with Lloyds Pharmacy
• Regular team and company socials
• Access tosubsidised mental health and wellness services

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